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4 Fixes For Your (Painfully) Outdated Website

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Websites have advanced a lot in just a few short  years. In the ’90s, businesses simply aimed to set up online presences, resulting in an Internet full of electronic brochures. Since then, marketers have improved both the functionality and aesthetics of their websites. As a result, they’ve delivered a better experience to customers – and better outcomes for business owners.

The corollary for marketers is that with advances come heightened consumer expectations. Potential buyers increasingly need more from websites than basic transactions and facts about their favorite brands. They want to shop, learn, and play on their own terms, in a fun, user-friendly, and convenient format. Oh, and one more thing: they want all of that from their mobile devices, and they want it right now.

What Does This Mean For You?

It means that if your business hasn’t retooled its website in a while, you’re probably sending the wrong message to potential customers. And by sending the wrong message, we mean you’re losing customers to a competitor. Someone who is more fun, more user-friendly, more convenient, more mobile-responsive, and more “right now”.  Luckily for you, we’re willing to take the time to outline a few ideas to fix your painfully outdated website:

1. Clean Up Your Site

Fast Fact: “94% of negative feedback for websites is design related”

If you’re like most of our new clients, you can probably find everything you need on your own website. And if you’re like most of our new clients, your potential customers probably can’t find a thing. That’s because when you build up a website over time, you begin to lose the intended structure. Your page organization fails to highlight newly released product lines . Links lead to 404 errors. Posts get housed under random categories. For the business owner, it’s just part of a growing business. For maximizing your website traffic, it’s a mess.

The problem is that your site might make sense to you and your team (after all, you made the mess) but your audience is probably lost. So have a fresh set of eyes look over your website. Within 5 seconds of landing, can she tell exactly what your company does? Can she find the blog? Subscribe to the blog? Give her a product description to “purchase” – how long does it take her to find, view, and watch a product video? How many broken links and outdated bits of information did she encounter in her journey? If just imagining this scenario is painful, consider a (free) website audit to discover simple ways to clean up your site.  

2. Speed Up Page Load times

Fast Fact: “A 1 second delay correlates to a 7% reduction in conversions”

Customers no longer tolerate websites with slow load times. You can test the load times of pages and identify the bottlenecks with a number of online tools. You need these tools because your website is a lot slower than you think it is. You’re probably reading this blog on a desktop computer at work (i.e. you’ve got a fast, stable Internet connection). But how would it render on a spotty 3G connection? That’s where you might be losing the people who have better things to do than wait for your site to load.

Resist adding bandwidth-hogging (and annoying) features like videos or music that auto-load. Pick and choose design elements that highlight product features and engage readers – without slowing down your site. That amazing copy you wrote can only sell your product or service if the page renders. And if you have a hero video, 13 images and myriad design elements on the home page, readers never get that far. The best thing you can do is keep your landing page(s) simple. If a reader finds that landing pages take too long to load, that reader is probably going to hit the back button and shop with a competitor, instead.

3. Make It Mobile Friendly

Fast Fact: “57% of all US online traffic comes from smartphones”

How does your site look on a smartphone screen? Here’s one better: how does your site look on an iPhone X compared to an iPhone 6? If you don’t know the answer to those questions, you’re taking a big risk with your website. Customers increasingly rely on mobile devices for browsing. Many of our clients now get over 60% of their traffic from mobile channels. That means that whether browsing, shopping, or scheduling, your customers are probably doing it from their phones.

A mobile-friendly website is crucial to convert these users. Either have your site professionally redesigned for mobile or use one of the many responsive templates out there for WordPress, SquareSpace, or Weebly. Our design and marketing teams can review your bounce rates in Google Analytics (because you DO have Google Analytics code on your site, right?) to tell you what pages to focus on. Next, consider your contact us, make an appointment, and other lead generation forms. We haven’t even seen them yet but I bet they are too long, too free-form, and too hard to complete on a small screen.

Your best bet is to work with a digital agency that adheres to a mobile-first philosophy. The old practice of designing a website for desktop and then tweaking it for the mobile experience, later,  is no longer good enough. Ask your current design team for their thoughts on accelerated mobile pages (AMPs) for your site. (If their answer at any point includes a blank stare, contact webdesign@dabrianmarketing.com).

Accelerated mobile pages are part of an open source initiative that allows developers to create web pages that load quickly on mobile browsers. If your website has a lot of different stories, products, and articles combined with high (or volatile) website traffic, AMP functionality could greatly improve your performance on mobile devices. 

4. Refresh Your CMS

Fast Fact: “82% of customers have a more positive view of a company after reading custom content”

If you’re still relying on your website designer to update content on your site, you’re already behind the competition. Your marketing team should be able to add information to your site through an easy-to-use content management system (CMS), like WordPress. You should have multiple portions of your site updated regularly with current news, upcoming events, and recent blog posts to ensure that new traffic becomes repeat traffic.

Get more value from your CMS by implementing a process to review and update leading plug-ins. Plugs-ins are bits of software that can be uploaded to expand the functionality of your site. If you can imagine a way to extend and enhance your site, someone else probably has, too. And there is probably a plug-in to accomplish it.

Finally, grant multiple people the ability to post custom content. You can assign some to create content and others to review and approve it before it goes live. You can also outsource work to contractors, giving them limited rights to partitioned areas of your site. It takes a little bit of time and effort to get the most from your CMS, but in the end, the timeliness of content and ease of updates ensure a better experience for prospects, customers, and marketers alike. 

Wrapping It Up

The user experience needs to be the forefront of your thought process when updating your website. It needs to be a friendly, smooth-sailing, information-packed adventure that leads prospects toward a conversion. Having an updated site can make all the difference between “I don’t have time for this” and “I’m ready to checkout”.

Once you’ve refreshed your site, set a few dates to review it each year. Keep an eye on other websites and note the things they’re doing that you’d like to see on your own site. Pay attention to the way other companies interact with their customers through their websites, and emulate the best practices that might work for your business. Sooner or later, the competition may even start to emulate you.

Using the information provided here will give you insight and a starting point to fix your outdated website. But if you need a more comprehensive plan to update your business’s website, reach out to our team to discuss our free site audit process.

In the meantime, we love a good laugh, so feel free to share your frustrations with outdated websites. Tell us about it in the comments below!

A Beginner’s Guide to Customer Relationship Management (CRM) Software

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“The secret to all victory lies in the organization of the non-obvious.”

 -Marcus Aurelius

You don’t need to be a Roman emperor to realize that success depends on mastering the details that others miss. However, many businesses still try to drive their key sales and marketing campaigns without capturing and integrating the necessary information. The main reason they fall short is that they are not able to collect, track, and organize customer data in a useful way.

This is where an appropriate Customer Relationship Management (CRM) solution can help. We’re here to explain what a CRM solution is, why you should use one, and highlight the pros and cons of three of the most popular CRMs in the marketplace today.

What is a CRM tool?

A CRM is a tool developed to help you manage all of your company’s interactions with current and potential customers. The primary purpose of a CRM is to better understand your customers and improve your relationship with them. CRM systems collect and organize customer data in a neat and timely manner so that you can go back to it and use the information when needed.

But what kind of data and information does it track? That’s entirely up to your unique sales and marketing goals. At a general level, it can track phone calls, messages, and mailings. Some of the more specific uses can including delivering what data is usable versus what is detrimental. Still not convinced about CRMs? Well, we will explain some reasons why it would be ideal to have one in your growing business.

Why should I use CRM?

1. Optimizing Efficiency
CRMs can keep track of multiple forms of data and customer information. In most cases, this can lead to the development of more accurate reporting and more efficient strategies. With the recorded data, analysts can study actions taken and recognize what works better to drive desired results. Did mailing current or potential customers create higher revenues? Which campaigns were the most effective? Which channel generated the highest ROI? Knowing the answer to these questions helps sales managers reallocate time and marketing managers reallocate budget.

2. Improving Relationships with Customers
This was a given: CRMs were originally designed to improve the relationships between employees and customers. All CRM software has features which automate processes entering every bit of data on a lead that would be tedious work if done manually. Sales representatives especially benefit from these features since they can maintain more constant contact with their client lists and devote more time to the hottest prospects. Similarly, sales reps give their low maintenance clients a little TLC – with minimal time investment – by showing that they have not thrown them on the back burner while pursuing other opportunities.

3. Tracks Performance of Agents
Sales managers benefit the most from CRMs mostly because of their ability to track the progress and activity done by agents. We all have targets to meet, be it earnings, total sales, the number of calls made, or office visits. CRMs help managers keep track of the activity and performance data for their direct reports and manage it accordingly.

Business owners can benefit from CRM tracking capabilities as well. Owners can view and understand how their agents are performing which can lead to the development of intelligent strategies. CRMs make employee schedules visible and help compare those who have been closing the highest or lowest number of deals for the company.

What is the best CRM software?

There are plenty of CRMs available across the internet, and it is essential to know which are user-friendly, simple, and effective. We chose three of the most commonly used CRM platforms and listed their Pros and Cons, below.

1. Pipedrive

Pros

  • Mobile app
  • Multiple pipeline creation
  • User-Friendly
  • Helpful guidance

Cons

  • No lists of new leads and contacts
  • Manually adding activity and updating information
  • Paid subscriptions

2. Hubspot

Pros

  • Free
  • Live Chat
  • Better Insights into customer interaction
  • Can be used with other CRMs

Cons

  • Lack of Flexibility
  • Lightweight and cant handle large sales team

3. SalesForce

Pros

  •       Customizable dashboard
  •       Easy to navigate
  •       Social capabilities

Cons

  •       Pricing
  •       Uncontrolled administration
  •       Problematic technical support

What's Next?

It’s very beneficial for any company to integrate CRMs into their sales and marketing data as it helps you turn that data into actionable insights. Giving you the assurance of having an organized and trackable system that will let you take your sales and marketing initiatives in an informed direction. With a quality CRM, you will see your sales team reach new heights.

If you have further questions about CRMs or want to know more details, then contact us or leave a comment below! Further info can be obtained directly from the platform websites:

https://pipelinecrm.com/

https://www.hubspot.com/products/crm

https://www.salesforce.com/crm/crm-for-small-business/

The 5 Questions Everybody’s Asking About Shopify

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Increased internet access means one thing for your business: it’s easier than ever to make money online. A variety of ecommerce platforms are now available to connect merchants with potential customers. Popular choices include WooCommerce, Shopify, BigCommerce, and X-Cart, but which one is the best for you?

The most popular ecommerce platform on the Internet is Shopify. Shopify is great if you’re just starting out in ecommerce. The platform makes setting up your online store simple and painless. With Shopify, anybody can become successful selling products online. Here you can find the answers to some of the most common questions people have about Shopify.

Shopify

How Shopify Works

Unlike other retailers, the Shopify merchant (you) doesn’t need to have their own inventory. Instead, you’re able to buy a product from another retailer after the customer places an order for it. This is a model called drop-shipping. This is great if you are starting out with little in terms of money or products. The retailer ships the products to the customer without you ever coming in contact with them. Shopify then pays you the difference.

What if you already have an existing line of products you want to sell? Great! Shopify can still work for you. Also, if you’re worrying whether or not the platform is secure, worry no longer. Shopify uses the most advanced security features in the industry, meaning yours and your customers’ money is safe. Shopify is a fantastic platform for getting a website up and running to give your business an online presence.

What To Sell On Shopify

The most important decision you will make for your Shopify store is picking a product to sell online. If you already have products, you can use what you know about your business and transfer it to ecommerce. If you’re going with the drop-shipping model, we recommend choosing a specific niche. For example, sell men’s golf clothing instead of all kinds of men’s clothing. This will keep your store from being buried under all the others selling broad categories of products.

How To Make Money On Shopify

You need to take the different products and prices of your competitors into account when running your ecommerce store. You should also put your best foot forward in terms of marketing. This is in order to attract enough clicks and impressions to keep your sales numbers up. Social media, SEO and Google Ads are all good ideas in terms of marketing since competition in ecommerce is high.

Make Money on Shopify

How To Set Up A Shopify Store

The Shopify platform makes it very easy and intuitive to start building your store. After creating your Shopify admin account, the first thing you need to do is start adding products. You add a product by going to the Products page, clicking “Add Product,” and entering a title and description.

Once all your products are added, you then need to pick a theme for your site. Pick a theme that you think best represents what you’re selling. For example, you don’t want to use a black-on-black theme to sell flower seeds. Finally, you must choose a URL that your customers can reach your store from.

DaBrian Marketing recommends that you use words in your URL that are relevant to what you are selling. If you want to sell flower seeds you should include either “flower” or “seeds” in your URL. This is so customers who click on a link to your site know what they’re getting into. There are detailed instructions on all of these steps on the Shopify website.

From this point, it’s all about organizing your ecommerce store for the customer. You should make your site as easy to use as possible so customers can find exactly what they’re looking for. This is an extremely important aspect of your online store. You’ll miss out on a ton of sales if the customer can’t find what they’re looking for.

You also have to think about making your website mobile responsive. A mobile-friendly design is extremely important in today’s market. Nowadays more people surf the Internet on their phones than on a desktop! Making your site the best it can be requires knowledge of web development and design. You can find free tips and resources for these areas in other DaBrian blog posts such as our recent articles on WordPress and Content Management Systems.

How To Find Shopify Stores

For the potential customers reading this, there are countless stores on the Shopify platform that sell a variety of products. You can find anything from clothing, watches, and eyewear to teas and electronics — and that’s just for starters. There are plenty of blog posts and resources available to help you find the perfect store for your needs. If you want to open your own store, it’s also a good idea to check out others that are successful. Shopify even gives out awards for the stores it considers the best in specific categories.

In conclusion, Shopify is a great option for people new to ecommerce. It’s simple, effective, and popular with people looking to shop online. With good marketing and strategy, you too can become an ecommerce success story!

Still have questions about Shopify or ecommerce as a whole? Contact us today or leave a comment below!

Need a new website? WordPress could be the answer

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What is WordPress?

WordPress is the most popular and free open source content management system (CMS) in the world. It allows WordPress developers to create websites, blogs, or apps. WordPress offers over 45,000 add-ons known as plugins. These plugins add features such as online stores, mailing lists, analytics and a lot more.

What is a WordPress Theme?

A WordPress Theme is a collection of files that work together to produce a graphic design of a website. The theme can change the way a website is displayed without changing the code. The theme files are sometimes called template files. There are thousands of WordPress themes available for purchase. You can also hire a WordPress developer to create or edit a theme to customize it for your business.

new website consider WordPress

What is a WordPress Framework?

WordPress frameworks are used as a parent theme template with all of the functionality. WordPress developers can create a child theme to add custom styling and leave the functionality to the parent theme framework or template. The framework is used to reduce web development time and usually has additional features. Canvas, Gantry, and Genesis are common WordPress Frameworks.

What are the features & benefits of a WordPress website?

WordPress is great for businesses with simple structured websites. It has basic installation, set-up, and maintenance requirements to save businesses time and money. WordPress is a useful CMS with a simple web interface for companies that want to provide their visitors with frequently changing content in attractive layouts. WordPress has a large community of users and developers that offer a huge selection of themes, plugins, and widgets with much flexibility.

Can You Create a Mobile Responsive WordPress Website?

Yes, WordPress website can be mobile responsive! Often, outdated WordPress software and themes are the cause of poor mobile sites. Choosing the right WordPress Framework can give you a mobile responsive website and better load time to help the user navigate with ease.

We recommend focusing on mobile first and working your way up to desktop computers. Use Accelerated Mobile Pages (AMP) for faster load speed, better user experience, and to lower the website bounce rate. Remember, Google will predominantly use the mobile version of the content in the search engine results and ranking.

How to Improve Slow Loading Speeds for WordPress Websites?

According to a report by Microsoft Bing search team, a 2-second longer delay in page responsiveness reduces user satisfaction by 3.8%. It increases lost revenue per user by 4.3% and decreases clicks to the website by 4.3%.

I would recommend good hosting with Private or Dedicated hosting services to reduce the number of site on the server and daily backups. Implement the Content Delivery Network (CDN) to improve slow loading speeds whenever offered by the hosting service. Use an established WordPress theme and framework because they are updated to improve load speed as well as security. You can have a developer optimize the website for speed by optimizing images, the database, and code.

How to Avoid Stale Content & Build a Brand?

WordPress can help you create, publish, update, and archive old content or information. You can use SEO plugins like Yoast or SmartCrawl to improve the content for search engines. Adding widgets can help to populate a page with social media posts or sales promotions. The blog functionality is simple for you to both use, and to update to avoid stale content.

Use WordPress to offer different types of content to potential customers. Reuse content in other formats such as videos, infographics, podcast and PDF downloads. You can build brand awareness and manage an online reputation, too. The reviews plugins can help manage business reviews.

How to Maintain a WordPress Website?

The average lifespan of a website is 2-5 years. The maintenance of a WordPress website is essential to maintain features, functionality, and security. Outdated WordPress website software, themes, and plugins leave sites vulnerable to hackers.

A WordPress website should receive scheduled monthly maintenance to update the software, theme, and plugins. Whenever possible, remove all deactivated plugins from the site. Audit the website for broken links on the website with a broken link checker. Do not hurt your search engine ranking, create a bad user experience, or give the idea that your business does not exist. With proper maintenance, WordPress can provide the answer for your business website needs.

Still have questions? Contact our sales team for a free consultation or submit your questions in the comments section.

General Data Protection Regulation: What You Should Know

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If you’re in the digital marketing or analytics industry, you have probably been inundated by communication from vendors and partners regarding the General Data Protection Regulation, often referred to as (GDPR). Below, we’ve highlighted what GDPR is, why you should care, what impact it will have on your business, and what actions you need to take.

What is GDPR?

GDPR standardizes data protection law across all European Union (EU) countries and imposes strict rules on how personally identifiable information can be collected, stored, and used. The law goes into effect on  May 25th, 2018, and all organizations working with the data of EU citizens must comply or face heavy fines. GDPR applies to every business that collects data from customers in the EU, regardless of the company size, location, or intentions.

Why should you care?

GDPR applies to all organizations that handle the personal data of EU residence. Many companies located outside the EU are unaware that the new EU data regulation applies to them. If an organization offers any products, services, or information to EU residents, it must meet all GDPR compliance requirements. Gartner predicted that up to 50% of American firms will not be compliant. Those organizations that do comply with the required transparency should help to build brand trust and equity among consumers.  

How GDPR impacts your business?

Fines for noncompliance can be significant. A maximum fine of 4% of global revenues can be applied to companies that fail to gain user consent or violate core data security expectations. Lesser fines of 1-2% of revenues can be applied in situations where a company keeps incomplete records or implements insufficient data controls. GDPR requires organizations to appoint a Data Processing Officer (DPO) for EU government entities or public bodies or a company that either processes or monitors data subjects or sensitive information for citizens of the EU on a large scale.

What actions should your business take?

Below are a few steps that can help guide you for GDPR compliance:

  1. Create Procedures for Breach Notifications
  2. Determine if you’re a controller or a processor. The regulation breaks out responsibility for protecting data into two roles: controllers and processors.
  3. Audit your data and know which technologies are being used on your website
  4. Take the time to understand what data your business is collecting and why.
  5. Review what consent and disclosure look like for your customers. Get the consumer’s blessing on data collection.
  6. Evaluate exactly what third-party processors are collecting, where that data is going and how it’s being used.
  7. Keep a document on data processing and create a process to refresh the documentation periodically
  8. If a breach occurs, take action to inform regulators within 72 hours and be
    ready to inform consumers as quickly as possible.

GDPR Impact on the United States

In our opinion, it’s a matter of time before the US government takes action on data collection.  With Facebook data privacy being a “hot button” issue currently, antitrust questioning, data collection, and consumer privacy are on the radar of the US government and citizens who watched the Congressional hearings. You would think that the US government is closely watching and measuring the impact of the GDPR to see if it’s worth considering within the US.

Resources:

https://www.pandadoc.com/gdpr

https://www.observepoint.com/wp-content/uploads/2018/04/GDPR-ASAP-a-7-step-guide-to-prepare-for-the-general-data-protection-regulation.pdf

https://blog.pipedrive.com/2018/03/gdpr-compliance/

https://www.informationweek.com/strategic-cio/security-and-risk-strategy/7-steps-to-gdpr-for-us-companies/a/d-id/1329235?

5 Tips to Measuring B2B Marketing Initiatives

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The business-to-business (B2B) sales and marketing roles are continuously evolving because of social selling, marketing automation, mobile devices, and more. According to Biznology, today’s sales process takes about 22% longer than 5 years ago. So, how does your business measure the effectiveness of sales and marketing campaigns?  Below is a brief list of tips to successfully measure your B2B marketing initiatives:

Know Your Sales Pipeline Calculations

We get calls all the time from businesses that want to increase their sales and revenue.  Unfortunately, not all businesses take the time to access their sales pipeline and calculate what it will take to achieve their goals and objectives.

  • How many prospects do you need to call to book a meeting?
  • How many meetings turn into a quote?
  • What’s your quote-to-close ratio?

Knowing this information will give you a sense of your potential budget needed to create the incremental volume necessary while also determining whether or not your goals are realistic. You will also have visibility into phases in the sales pipeline that are under performing.

Capture Progress of the Sales Pipeline

It’s no secret that sales reps hate manually entering data. In fact, 23% of salespeople cite manual data entry as the biggest challenge using their existing Customer Relationship Management (CRM) system (HubSpot, 2017). Capturing the progress of the sales pipeline in your CRM allows you to measure the impact of each sale or prospective customer’s actions. This will improve the sales forecast or closing ratio. The incentive for your business and the sales reps is to help focus on which actions will generate high revenue and sales. Use marketing automation to work on your sales reps behalf.

Access the Impact Marketing is Having on the Sales Funnel

So, you just want more sales but do you respect the sales funnel? The sales funnel is the buying process that companies lead customers through when purchasing products or services.  The goal of your marketing is to have prospects enter the sales process to solve your customer’s problem. Access the impact your marketing is having on moving prospects through the funnel. Your business won’t increase its sales until more prospects move through your sales process.  

Create a Measurement Plan for B2B Sales & Marketing Campaigns

A measurement plan is a document that translates your business objectives into metrics that can measure your website’s offline sales. It provides a framework to customize the configuration of your digital analytics and sales funnel. It is a vital part of your digital marketing strategy and will guide you to set realistic expectations. If you can’t get to raw numbers to calculate the metrics, can you really measure it?

Report Only on B2B KPIs That Matter

There are so  many reports, dashboards, and analyses , but whichget to the point of your marketing and sales campaigns? Narrow down the metrics to your key performance indicators (KPIs) so that you’re not looking at every metric associated with your business to business (B2B) marketing and sales initiatives – only the ones that matter.

Check out Pipedrive (CRM) to improve your sales & marketing campaign tracking. Already measuring sales and marketing?  Let us know your thoughts and add to the list of tips.