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DaBrian Marketing Blog: News, Insights, and Digital Marketing

How to Fail at Video Marketing

June 11, 2014 by Dabrian Marketing Group Leave a Comment

So, You Want to Start Making Videos

As a marketing medium, video is great. Really great. Think about it—in less than 90 seconds, it’s possible to captivate your audience, bring them to the brink of tears, or even turn them into your next customers. As a marketer, browsing your favorite brands on YouTube can quickly make you feel like your own marketing mix is missing something.

Whether you’re working toward brand differentiation:

Highlighting your latest product or service:

Or better yet, showing your commitment to helping others:

How can your team possibly manage to produce video content like this? Today, that dream becomes a reality. We’re not going to show you what you should be doing, but precisely the pitfalls to avoid. Let’s get started.

1. You Don’t Have a Plan

It’s really easy to rush into video thinking that all the pieces will simply fall into their proper places. Production timelines? Animation requirements? Let’s table those, we’ve got editing software suites and fancy cameras to buy!

Trust us when we say, video is like any other marketing tactic. It requires proper planning, tactful execution, and measurement components to be truly successful. Because video can incorporate so much of your company (your brand identity, your value proposition, your website or other linked assets, etc.), there’s no reason a strategy shouldn’t be priority numero uno.

To begin, start with some goals and objectives that you hope to achieve using video, whether you’re looking for greater brand awareness from a younger demographic or increased social media engagement and sharing. Then, take those goals and decide the best ways to measure them accurately and consistently. Will you define “brand awareness” by the number of viewers that watch your video all the way through, or the users that respond to your call to action asking them to subscribe for more info?

These, my friend, are the elements and processes to include in your video marketing measurement plan and strategy.

2. You’re Stuck Thinking Inside the Box

Conceptually, video is a perfect way to highlight key areas of your brand, but also venture into uncharted waters. What many businesses find, though, is that they limit themselves in the creative process. Take note of this very important idea—it’s better to create one video that tries something new than create three that bore your viewers for the sake of playing it safe. In the digital space, it always pays to test, experiment, learn, and improve upon your tactics.

And so long as you’ve got clear measurements of success, you’ll be able to gauge which elements work, which were less effective, and where additional opportunities lie for the next go around. Here’s a quick example:

Let’s say you’ve spearheaded a production that gives your viewers an “inside look” at how your product is built, from the factory to the end user. Once complete, you notice that some measurements are off the charts, like viewer retention and social media shares, but others are lower than you’d like—such as referral traffic and user comments. Your next video can improve upon the last one by asking users to share their story or offering some incentive for leaving their comment.

The point is, there’s no reason you shouldn’t change up your process based on available data.

3. You Film Too Much (or Not Enough)

Now, to the content itself. Here you have to make a very important choice, and that’s precisely the type of footage or style(s) of video that consistently represents your brand and its message. Per-production project briefs are a great idea here, as they allow you to decide exactly what to shoot and what is unnecessary based upon the video’s overall goal. Some other important items to cover in a video project brief include:

  • The audience segment(s) you hope to target
  • The key takeaway(s) or value to a viewer
  • Other required assets (music, text, images, etc.)
  • Transitions and/or fades
  • Start/end screen text (i.e. your call to action)

With this information in hand, you can ensure your entire team can remain on the same page regarding the general vision for each production. As you start shooting, the brief will guide the process, meaning you don’t waste precious time on location or shooting sequences that might not make it into the finalized piece (even if it seemed like a good idea at the time).

On the flip side, there’s the problem of shooting a single piece of footage for an entire production and calling it quits. Unless the video falls into the category of a “recorded webinar” or “presentation,” aim to include at least 3-5 other assets throughout. As an example, if the focus of the video is an interview with a highly-acclaimed chef opening a new restaurant, additional BRoll can include clips of dishes being prepared or photos of the restaurant’s construction. BRoll refers to any secondary content that lends additional meaning to a primary sequence.

4. Your Reach Exceeds Your Grasp

I know, I know. We just talked about not succumbing to creative limitations, but this holds true as well. Jumping into video marketing without assessing what is and isn’t possible is the start of a slippery slope. One that leads to your team spending precious time and effort trying to meet your overzealous expectations. If you’ve got a crew of two in charge of all video production, from planning, to editing, to promotion, you may find that quarterly videos are more feasible than monthly.

One way to combat a lack of resources but keep the creative juices flowing is to explore “microcontent” video platforms, such as Vine or Instagram. Of course, keeping this process adaptable, focused, and brand-consistent is still vital. As an example, your local law firm probably shouldn’t be posting #TBT pics or selfies. Remember that even though these productions are often smaller and more spontaneous, it’s still an entire brand you’re representing. Save the LOL pics for when you’re off the clock.

Are you ready to take the plunge into video? Grab your water-wings and share your experience in the comments!

Filed Under: Marketing Strategy, Video Marketing Tagged With: content marketing, video, Video Marketing

Designing a Logo? Here Are 5 Basic Design Principles to Follow

June 4, 2014 by Mark Mapp Leave a Comment

Introduction

When starting a business it is very important to establish some sort of identity or visual presence. This is normally accomplished by the development or creation of a logo to represent your business. Your logo should speak to your audience with little or no explanation needed to justify its meaning. With that being said, there are 5 basic design principles that many designers follow that, more often than not, will ultimately determine the success of your new identity piece. In this blog we will go over these basic principles as well as provide some good examples of each.

1. Make it appropriate or relevant to your audience

Understanding your target audience and/or customers is probably the most important step in creating an effective or successful logo design. Not knowing or having this information may cause you to struggle with the development of your logo. It may even create a big disconnect between you and your target audience. By defining who your audience or customers are, you are then able to keep all the elements within the logo design relevant to them. Some examples of logos that clearly define who’s being targeted are the ones currently representing Gerber, Pantene Pro-V, and Rolex.

Relative logo design examples
Example 1: In the example above there are 3 logos shown that clearly define their target audience. As we all know Gerber markets towards new mothers, Pantene Pro-V markets towards women, while Rolex markets towards the rich and famous.

2. Most successful logos are “simple” in design

After you have defined your target audience, you can then move on to developing and designing your logo. This leads to our next principle, which is to keep the design or idea as simple as possible. It is best to apply the saying “less is more” to this principle. This phrase was actually first popularized by German architect Ludwig Mies van der Rohe, and I believe that this saying has more value or meaning in logo design than any other aspect of creative design. A logo that is too elaborately designed or made up of too many elements generally tends to create issues with things such as resizing, adding color, and most importantly readability. As a major rule, it is best to design the logo in black and white or grayscale before implementing colors. A well-designed logo in black and white usually translates well in color. Some logos that work well in black and white, as well as color are IBM, Nike, and Mercedes Benz.

Simple logo design examples
Example 2: It is a common practice to design a logo in black and white before implementing color. It is very possible that your logo may be successful enough where you do not have to add any color to make it relevant. That choice will be left up to you.

3. Your logo should be memorable

For a logo to be memorable, it should be visually pleasing and easy to remember. A good test to see if your logo has that memorable factor is by removing components or elements from the logo to see if it is still recognizable. Throughout history, many companies have eliminated parts or pieces of their identity without losing any relevancy. There are some key aspects to remember that can help make your logo a memorable one. First, stay away from concepts that mimic logos already in existence. Your logo design should be unique, yet relevant to the audience it’s trying to capture. Second, you should choose a font that best represents your business. Choosing a font can be considered the most crucial step in logo design. According to imjustcreative.com, fonts are the life and soul of the logo. Time spent choosing a font should not be underestimated. Make sure that you choose a font that delivers the right message because choosing the wrong font can be disastrous for you and your logo design. Third, stay away from design trends or social trends when designing a logo because as we know, trends do have a tendency to come and go. Follow them too closely and your logo could meet the same fate. In the examples below, I removed key elements or parts of logos to see if they are still recognizable.

Memorable logo design examples
Example 3: Here are 3 logos with key elements or major parts removed. See how quickly and accurately you can identify these brands.

4. Will your logo stand the test of time?

As time passes by, your logo or identity should remain relevant and appropriate to your audience with little or no changes at all. Simply put, the least amount of changes you make to your logo over time the better it is for you and your company. Logos that have that timeless factor or element to them tend to have little or no changes to their design over time, or the changes can be so miniscule that it is almost impossible to tell the difference between the previous and new design. According to brandprofiles.com, your logo should remain relevant 10-20 years down the road. Therefore, redesigning or rebranding your company’s identity or brand isn’t considered a good practice. Simply put, it is all about longevity. Some good examples of this would be the Google, Coca-Cola, and Reebok logos.

Timeless logo design examples
Example 4: In this example you can see that Reebok has changed or made slight alterations to their logo since 1895 (10 to be exact). Until the 2008-present version of the logo, they all closely resemble each other to some degree.

5. It must be versatile and flexible

Another key aspect of a successfully designed logo is its ability to be scaled at different sizes without losing quality or readability. Logos should also display well in one color or against different color backgrounds. They should also have the ability to be implemented across various media and within a variety of contexts. Creating a logo in vector format is the most common and recommended practice by designers as a whole. Vector files can be created in programs such as Adobe Illustrator and Inkscape and will give you the most versatility and flexibility when creating or implementing a logo for different media types.

Versatile/Flexible logo design examples
Example 5: This example shows an identity package with a variety of media. As you can see, the logo is implemented differently depending on the type of media it is on. Here you can see the variation of sizes and color.

Conclusion

Now that we have covered the 5 basic principles of logo design, it may be in your best interest to audit your company’s current logo, or a logo that you have been developing to see if the design reflects any or all of these principles. You may also want to critique some busy or complex logo designs to see what the designer could have done differently to make the logos more relevant or ideal to its audience. When looking at and critiquing these logos, keep in mind that some of them may still be considered good designs though they do not follow the 5 basic logo design principles.

Have a question or a tip I didn’t mention? Please add yours in the comments below!

Filed Under: Digital Branding, Web Design Tagged With: 5 basic principles, Logo Design, web design

The Heartbleed Vulnerability Aftermath

May 21, 2014 by Dabrian Marketing Group Leave a Comment

Recently, a huge security scare plagued the internet. This security vulnerability was coined The Heartbleed Bug, named for its relationship to the heartbeat on a server. The internet was in shock, emails were flying to reset passwords, and experts warned of an ominous outcome.

But what happened?

Before we can understand what exactly happened, we need to understand what The Heartbleed Bug is all about.

Heartbleed
Used under the CC0 License

What is The Heartbleed Bug?

OpenSSL is an open source library of sorts. It allows for encryption of a connection on the internet. SSL stands for Secure Socket Layer, and is most easily recognized by the green bar or symbol in the left hand side of your browser’s address bar. It also is identified by the use of https:// a secure form of http://.

What is this vulnerability?

In a vulnerable version, an attacker can use the internet to access memory of a server via an exploited heartbeat. This memory may hold sensitive information. Since a large.

Has it been resolved?

In short, yes. A patch was released. However, in order to no longer be vulnerable, it is imperative that the patch is installed.
At this point in time, most important internet vendors have completed the patch. In addition, hosting providers rolled out their patches for servers.

I do not have a server, is there still something I should do?

Absolutely! Even if you are not in charge of a server, there are several things you can do:

  • Change all of your passwords, everywhere
  • Check with vendors to ensure that the patch has been made on their servers
  • Monitor sensitive information for signs of theft
  • Monitor accounts for signs of theft
  • Watch for vulnerabilities in the future

With a little precaution and some password updates, your internet assets can continue to stay safe.

Have more questions about this bug? Let us know in the comments!

Codenomicon. (2014, May 21). The Heartbleed Bug. [Web Log Post]. Retrieved from http://heartbleed.com/

Filed Under: Web Security Tagged With: bug, heartbleed, security

Why A Low Quality Score Shouldn’t Get You Down

May 14, 2014 by Justin Miller 5 Comments

Both Google AdWords and Bing Ads give a Quality Score out of ten (10) at the keyword level. These scores are primarily based on relevancy among your keyword, ad copy, landing page, and your competitiveness, which is mainly shown by your Click through Rate (CTR). There are huge differences in how these seemingly similar Quality Scores affect your PPC advertising. For instance, a low Quality Score could be costing you additional money per click, or it could be saving you money by preventing unwanted clicks.

A Low Quality Score Can Be Good?

For Google AdWords, there is no question that a low Quality Score equates to needing a higher bid in order to stay competitive. On Bing Ads however, a low Quality Score could save you money. Bing Ads will reduce your impressions share for low Quality Score keywords. This reduction of impressions will most likely cause two outcomes:

1) Increased Click through Rate (CTR)

2) Reduced Clicks

While this may initially seem like one positive and one negative, remember that you are charged for each click. This means that fewer clicks equates to fewer charges, or lower cost. If the impressions being prevented are less likely to obtain clicks and/or conversions, then the low Quality Score is actually helping you. Let’s look at some examples to clarify.

Google AdWords Low Quality Score

This table shows the real value (or cost) of Quality Score on AdWords. The numbers are based on keeping the same Ad Rank (value of 10), which is calculated by multiplying Bid and Quality Score.

The real cost of a low Quality Score on Google AdWords
The real value (or cost) of Quality Score on Google AdWords

Bing Ads Low Quality Score

There is no clear-cut formula (at least not one shared publicly) that determines how much impression share or how many impressions a low Quality Score keyword can/will receive. The numbers in the table below are entirely made up, but plausible and realistic.

Bing Ads Quality Score impacts impressions and impression share, but not Cost per Click (CPC)
Example of the possible savings from a low Quality Score on Bing Ads

Note: 7 – 10 are lumped together because Bing Ads does not lower impression share for these “good” Quality Scores.

The table above assumes that your CTR remains consistent despite the change in Quality Score, meaning that the number of clicks drops in proportion to the decrease in Impression Share. We are also assuming that your CPC does not change either. While these assumptions are unlikely to play out perfectly as depicted, the table still reveals how a low Quality Score could actually cause a decrease in cost. The real question is whether the value received from the acquired clicks drops as impression share and clicks decrease. If value is declining then the lower cost is not necessarily a good thing, but if value remains high while cost decreases, then your Return on Ad Spend (ROAS) will increase, which means your boss won’t worry about the low Quality Score.

Conclusion

Overall, Quality Score — whether on AdWords or Bing Ads — shows how relevant and competitive your PPC keywords, ad copy, and landing pages are. On Google AdWords, there is a clear path from Quality Score to impact on your bottom line. On Bing Ads, the path is not as clear, but Quality Score is still important. Remember, a low Quality Score is not always a bad thing on Bing Ads. Always track the value of conversions from PPC so that you know when/if a keyword is profitable despite its Quality Score.

We would love to hear about your low Quality Score keywords that are still profitable. Share your story in the comments!

Filed Under: Paid Search (PPC) Tagged With: Bing Ads, Google AdWords, PPC

Social Media Survey: The Results Are In

May 7, 2014 by Dabrian Marketing Group Leave a Comment

Why So Optical?

The ever-changing realm of social media develops new processes, norms, and expectations on a seemingly daily basis. So much so, in fact, that the only way to keep tabs on how the industry is changing is to get the information straight from the source behind the changes: the platforms themselves and the marketers who use them.

That’s why our friends at Software Advice, a social CRM research company, have released the preliminary results of their Social Media Content Optimization Survey – a survey of organizations’ content optimization processes on social media – specifically, what tactics are most effective.

According to the results – and not surprisingly to us – using photos and visuals in social media posts is the number one way to optimize engagement – with nearly 85% of respondents labeling visual content as “very important” or “important”. Social media marketing is all about grabbing attention (and ideally maintaining it) so as social media continues to integrate more closely with our brands’ visibility, the content we share needs to reflect that visibility in more than black and white.

Social media content optimization survey results say that photos and visuals lead to success
Survey results point to images as the most effective tactic for content optimization.

Why We Should Follow Suit

The effective implementation of visual content into your social media strategy can prove beneficial to more than just how many “likes” you’re receiving. More importantly, visual content gives your brand a personality capable of building meaningful relationships that go beyond the electronic equivalent of an awkward hug – the Tweet “favorite.”

How Platforms Are Responding

Recently, Twitter’s transition to making images in line with text so that users no longer have to click a separate link to view an image has streamlined the user experience. More notably, it’s brought visual content to the forefront of Twitter campaigns.

Facebook has traditionally been the industry precedent for visual content, and continued without exception with the integration of larger images on link posts. If you share a URL on Facebook, a preview of the article with an image now over twice as large as in early 2013 will appear – which has been increasing engagement across the board.

We all know that the casual social media user is resistant to change. One could’ve thought the Mayan Apocalypse was more than a rumor when Facebook made its 2013 layout and chat functionality change. So, when a platform decides that change is worth the blowback, marketers best revise their strategy accordingly. The computer age and the visual movement are now one in the same.

Has visual content enhanced your social media experience? Send us a tweet or share your story below!

Filed Under: Social Media Marketing & Management Tagged With: content, social analytics, social marketing, social media

Social Media—Risky Business or Filled With Opportunities?

April 30, 2014 by Daniel Laws Leave a Comment

Oh, No. Managing Risk and Compliance

One of the first things I hear when talking to insurance and trust companies about social media is “managing risk and compliance.” Oddly enough, nearly half of these prospects don’t have social media guidelines or internal procedures to handle a social media meltdown, should one occur. What should you do when a client or prospect starts badmouthing you or your company? What’s been successful in the industry, and what should you be doing? To me, not being able to answer these questions sounds like the ultimate risk.

So, what’s the solution for managing social media for insurance agents or financial advisors? “I’ve got it,” shouts one of your over-zealous team members. “Let’s hire a college grad (with a hint of sarcasm)! They know this stuff and interact on social media all the time.”

Well that’s a heck of a plan (again, sarcasm) because, in most cases, your new social media “guru” doesn’t have knowledge of your brand, industry regulations, business-level social media platforms, or any real marketing experience to act on your behalf. Doesn’t this sound like a risky compliance nightmare, too?

So, Where Do You Start?

  • Start with a Social Media Strategy. What do you actually hope to accomplish with social media? Do you plan to be proactive with acquiring new clients or just limit the compliance risks?
  • Set your own internal “insurance policy” by getting social media guidelines in place. In most cases, this should’ve happened yesterday.
  • Protect your brand from negative claims and reviews with social media procedures (and don’t forget to claim all your assets).

Social Media: The Land of Opportunity

Whether you’re an individual agent/advisor or part of a company, you need to get involved with your prospects and customers. Insurance and trust companies often have internal sources or agencies working to develop the brand, but agents typically miss the boat on social media. In my opinion, insurance agents and financial advisors should be building their personal brand at the local level as everything else comes together. Don’t forget—even if you move on to greener pastures, you can always take your personal brand (and your existing relationships) with you.

Social media insurance groups
A simple search can unlock opportunities in your personal network.

Engage with your prospects and clients to build relationships as well as your visibility among their connections. Social media is a great way to listen for new opportunities, new trends, and your competitors. For example: One of your clients announces on social that they’re having a baby. Isn’t that a green light for life insurance, college savings plan (529), or an update to their beneficiaries?

Put simply, not engaging in social media is risky business. The fact of the matter is that your prospects, clients, and competitors are already there, so there’s no reason you shouldn’t be.

Got questions? Tweet our team @dabrianmarket or me (@daniellawsjr). Let’s keep the conversation going!

Filed Under: Marketing Strategy Tagged With: insurance and trust, insurance marketing

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