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General Data Protection Regulation: What You Should Know

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If you’re in the digital marketing or analytics industry, you have probably been inundated by communication from vendors and partners regarding the General Data Protection Regulation, often referred to as (GDPR). Below, we’ve highlighted what GDPR is, why you should care, what impact it will have on your business, and what actions you need to take.

What is GDPR?

GDPR standardizes data protection law across all European Union (EU) countries and imposes strict rules on how personally identifiable information can be collected, stored, and used. The law goes into effect on  May 25th, 2018, and all organizations working with the data of EU citizens must comply or face heavy fines. GDPR applies to every business that collects data from customers in the EU, regardless of the company size, location, or intentions.

Why should you care?

GDPR applies to all organizations that handle the personal data of EU residence. Many companies located outside the EU are unaware that the new EU data regulation applies to them. If an organization offers any products, services, or information to EU residents, it must meet all GDPR compliance requirements. Gartner predicted that up to 50% of American firms will not be compliant. Those organizations that do comply with the required transparency should help to build brand trust and equity among consumers.  

How GDPR impacts your business?

Fines for noncompliance can be significant. A maximum fine of 4% of global revenues can be applied to companies that fail to gain user consent or violate core data security expectations. Lesser fines of 1-2% of revenues can be applied in situations where a company keeps incomplete records or implements insufficient data controls. GDPR requires organizations to appoint a Data Processing Officer (DPO) for EU government entities or public bodies or a company that either processes or monitors data subjects or sensitive information for citizens of the EU on a large scale.

What actions should your business take?

Below are a few steps that can help guide you for GDPR compliance:

  1. Create Procedures for Breach Notifications
  2. Determine if you’re a controller or a processor. The regulation breaks out responsibility for protecting data into two roles: controllers and processors.
  3. Audit your data and know which technologies are being used on your website
  4. Take the time to understand what data your business is collecting and why.
  5. Review what consent and disclosure look like for your customers. Get the consumer’s blessing on data collection.
  6. Evaluate exactly what third-party processors are collecting, where that data is going and how it’s being used.
  7. Keep a document on data processing and create a process to refresh the documentation periodically
  8. If a breach occurs, take action to inform regulators within 72 hours and be
    ready to inform consumers as quickly as possible.

GDPR Impact on the United States

In our opinion, it’s a matter of time before the US government takes action on data collection.  With Facebook data privacy being a “hot button” issue currently, antitrust questioning, data collection, and consumer privacy are on the radar of the US government and citizens who watched the Congressional hearings. You would think that the US government is closely watching and measuring the impact of the GDPR to see if it’s worth considering within the US.

Resources:

https://www.pandadoc.com/gdpr

https://www.observepoint.com/wp-content/uploads/2018/04/GDPR-ASAP-a-7-step-guide-to-prepare-for-the-general-data-protection-regulation.pdf

https://blog.pipedrive.com/2018/03/gdpr-compliance/

https://www.informationweek.com/strategic-cio/security-and-risk-strategy/7-steps-to-gdpr-for-us-companies/a/d-id/1329235?

What to Look for in Hiring a Digital Marketing Agency

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In the age of digital marketing, it’s hard to know where to begin or even the different avenues you can take to market your business online. In most cases, digital marketing requires businesses to hire specialists in all areas of digital marketing including PPC, SEO, Social Media, Graphic Design, and Programming, just to name a few. This process can not only be time-consuming for you but costly. By selecting the right digital marketing agency, you can not only cut down on in-house costs of hiring and maintaining staff, but you will be working with experts who stay up to date on the latest developments in the digital world.

So you’re ready to start looking into agencies, but not quite sure what to look for. Here are a couple tips in order to help you select the right one for your business.

Selecting the Right Digital Marketing Agency for You:

You might think that hiring the right agency will strictly depend on performance-based work and the culture of the company doesn’t matter, right? Wrong! Before selecting the right agency, it is important to meet with them and get a feel for their company’s culture. Make sure that it aligns with yours. Ask to meet or speak with the team members that will be working on your account to get a sense of their background and that their vision aligns with what you want. They must take your company’s culture, values and mission seriously.

Figure Out What Kind of Client You Are

A good digital marketing agency will understand each client is different and has different approaches to their marketing and goals. An agency will tailor a marketing campaign that is catered towards your business but first, figure out what kind of client you are and want to be.

“Do It All” Client– Once you have chosen the right agency, your motto is, “Just get it done”. You want all the work done by your agency with little input.

“Do It My Way” Client– These clients have a definite vision of what they want and are hiring an agency to deliver those visions. They are less interested in feedback or collaborating.

Collaborators– These clients want an agency that will sit down with them and strategize the best approach to reach their marketing goals and conversions. The agency and your business will go back and forth to collaborate the best strategy for your business.

Hiring a Digital Marketing Agency

Do Your Homework!

If you have never worked with a digital marketing agency, you will want to make sure you do your homework and learn a few things about them. There are many digital marketing agencies out there that will promise their clients the world, and deliver lackluster results. While most businesses are not like this, there are some things to be cautious of when researching a potential agency. To make sure you are hiring the most reliable agency, there are a couple things you can do:

  • Be cautious of hiring overseas agencies
  • Hiring the cheapest agency isn’t always the best choice. Sometimes the cheapest equates to low-quality services
  • Look up agencies on the Better Business Bureau
  • Reach out to clients in a potential agency’s portfolio and ask questions about their service
  • Check their credibility: Do they work with similar industries as yours? Do they have an eye-catching website?
  • Request case studies: Ask to see specific examples of how they have helped their current or past clients achieve success. What did they do to help their clients reach their goals? What steps did they take? What were the results?

Make a List of What You Want

Every client wants something different out of their marketing agency. make a list of must-haves when hiring an agency and follow some of these guidelines when doing your research. There are many different tools a company needs to be successful, but online marketing is definitely the most effective.

To learn more about what DaBrian Marketing can do for your business, schedule an appointment today with our marketing consultant!