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Archives for October 2015

Are You Afraid of PPC Advertising?

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With Halloween in a few days, we want to look into why some small business are afraid to run PPC advertising campaigns. After taking a closer look at some of the spooky aspects of PPC, hopefully, you will find that it is not scary, but that Pay per Click is an opportunity to help you increase leads and sales for your business. Here are the top 3 reasons small business are afraid of PPC:

1. Scary Expensive or Scared of Wasting Marketing Budget

Sure you can set a daily and monthly budget to control cost, but that doesn’t mean that it is being used wisely. Did you know that you can schedule your PPC ads to only run during specific hours of the day to maximize the effectiveness of campaigns with limited budgets? In addition, there is geo-targeting for localized businesses, and device specific bidding if mobile or desktop traffic is more valuable for your business. If you are already running PPC, these are a few settings that you might want to check to ensure you are getting the most out of your campaigns.

PPC Advertising Halloween

2. Scary Results (or lack thereof)

As a digital marketing agency, we hear “PPC doesn’t/didn’t work for our company/industry.” Really? Are you sure? Before you dive into doing PPC advertising, set your goals and know how you are measuring success. Are you trying to generate phone calls, form submissions or online ecommerce sales? Whatever the end goal might be, set-up Conversion (or goal) tracking. This can be done within the PPC platform (Google AdWords, Bing Ads, etc.), but ideally it is set-up through web analytics (Google Analytics.) Connecting web analytics to your PPC will allow you to see beyond the basic Impression and Click data, and uncover if there is a problem with your landing page(s) or conversion funnel/process.

If you are already running PPC but are not currently tracking conversions, then this is something that you should set-up ASAP. We cannot imagine anything scarier than spending marketing dollars and having no way of knowing/measuring the return!

3. Scary Complicated and/or Too Time Consuming

Pay per Click may seem simple and easy at first, but there is a reason Google requires a person to pass 2 of 6 different PPC proficiency exams to earn their AdWords Certified status. To properly setup and manage an account one needs to know the ins and outs of the AdWords platform and understand how search (both paid and organic) works. While there are several tools available to help make monitoring and management easier, these are only tools. The person using the tools still needs the skills and know how to make the most out of the tools. For instance, a carpenter can do a lot more with a saw and hammer then a chef can.

If you don’t have the time to learn, set-up and manage your own PPC advertising, we highly recommend that you seek help from someone certified (Google AdWords or Bing Ads) to help manage your PPC. Before you seek the help of just anybody, make sure that you have FULL access to your account and that if for any reason you decide to fire/disconnect from them managing your PPC, that you get to keep your account. Because the second scariest thing we can think up is not having any insight/access to your own PPC account.

Even though PPC can be scary and be a daunting task for some companies, if you take the time to truly understand the value of PPC and its ability to gain leads and sales and reach potential customers, then there should be no reason to be afraid of PPC advertising.

5 SEO Predictions for 2016

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Search Engine Optimization (SEO) is an on-going and always evolving process. This year we saw several updates such as Google’s Mobilegeddon. With this year shortly coming to an end, here are 5 SEO predictions businesses can expect to see in 2016.

1. Mobile is Key

According to the Pew Research Center, 64% of Americans have a smartphone and 42% own a tablet. With continuous technological advancements, smart technology is becoming more readily available. Due to this, mobile traffic has been steadily increasing and you can only expect it to go up. In fact, Google announced this year that more Google searches take place on mobile devices than computers in the US.

What does this mean for your business?

First thing’s first, you need to have a responsive design to comply with Google’s mobile- friendly algorithm change. That means that the layout of your site will change depending on which device the viewer is using it on, so that it will be visually appealing. Besides the technical aspect, you also must think with a mobile mindset. Give your viewers a better user and visual experience by utilizing spacing, highlighting the most important parts of your site, and increasing the size of touch buttons to help improve the ease of use.

2. Local SEO will be HUGE!

A study by Google shows that 4 in 5 consumers use search engines to find local information such as a business’s address, hours, and products/services offered. The study also shows that 50% of consumers who conducted a local search on their smartphone visited a store within a day.

Screen Shot 2015-10-21 at 3.46.10 PM

How to make sure your business isn’t dropping the ball

One of Google’s and other search engine’s biggest ranking factor is your company’s NAP (Name, Address, and Phone Number). Search engines want to see your contact information clearly stated and consistent not only across your site but also in other listings across the web. To make sure your site performs well, update and verify your local listings across platforms such as Google My Business, Bing Places, and Yahoo local.

3. The Increase of Voice Search

Voice searches have become increasingly popular thanks to the emergence of Apple’s Siri, Google’s voice recognition, and other voice recognizing software. As they become more useful and efficient, people will begin to voice search more often as opposed to typed search.

So how is voice search any different from typed search? Well, voice searches are usually longer and more question focused whereas typed searches are typically straight to the point. For example, a voice search may be, “Where is the closest pizza restaurant in Reading?” A traditional typed search would most likely, “Pizza restaurant Reading.” Voice searches tend to start who, what, when, where, why, and how.

This not only means your local listings should be up to date and verified, but you should develop your content with these questions in mind. If your content answers these questions, you’ll have a satisfied user which tends to translate to a lead or sale.

This also changes your keyword selection and management. Long tail keywords are now more important since voice searches contain more words. For example, instead of just having the keyword “SEO,” you should also look into “how to improve your SEO.” Below is a chart from Microsoft showing the difference between voice and typed searches in terms of keyword length.

Voice Search SEO

4. Merge SEO Strategy with Content Marketing

In the past SEO and Content marketing have been separated. SEO was thought to have been more technical whereas content marketing was creating high-quality content with the intention of retaining customers. Google and other search engines have put a huge emphasis on the user experience and will continue to do so. If you want to have a successful SEO campaign, you’ll have to understand that content is king, and the user experience is what matters the most. Thus, businesses must become active bloggers and also become active on social media. They should share their content and other helpful content as well. This will help build organic links from reputable sites which will increase your brand reach and visibility. All of this comes back full circle to an increase in customers and sales.

5. Bing is on the Rise

While it is obvious Google owns the Lion’s share of the search engine market, do not forget about Bing. Bing is now integrated will Apple’s voice assistant Siri and on top of that, Google and Apple’s search contract for Safari is coming to an end. Bing will have a great opportunity to land that contract. Bing is also integrated with Cortana, Microsoft’s voice assistant, which is packaged with Windows (8.1 and 10) PC and Mobile as well as Xbox 360. According to Netmarketshare.com, Bing is integrated into over 17% of operating systems. If they are able to lock in the Apple search contract, that would push them over 22%. This means that businesses must be aware that there are more search engines than just Google. To avoid missing out on Bing, update and verify your listings on Bing Places to make sure they’re accurate and consistent.

Conclusion:

The main takeaway to help prepare your business for 2016 from an SEO perspective is to be mobile-minded and to be listed accurately and consistently across all platforms with content based around the user experience. If your business can accomplish that, there is no reason why your SEO campaign won’t be successful.

Contact us today or leave us a comment below for more advice or information!

By: David McDowell

How to Import Cost Data

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What Is Cost Data And How Can Importing Cost Data Help Your Business?

Importing cost data into Google Analytics means having efficient and accurate data which brings you up to speed with your costs and ad spend. Cost data is the data from different non-Google social media platforms that provides information on impressions, clicks, costs, keywords, ad group, campaign and much more. Importing cost data means saving your time and money. This is all important because it allows you to perform Return On Investment (ROI) analysis and compare campaign performance for all online advertising and marketing platforms in Google Analytics. There are also many other ways you can import cost data from multiple sources into Google Analytics. Manually importing the cost data into Google Analytics is a low-cost method with simple steps.

Google Analytics Data Set Setup

You first begin by going into Google Analytics and creating a data set type, name, and schema. The data set type is the type of data you want to import, in this case it will be cost data. The schema is the outline of the plan that joins the data you upload with the existing data. The schema helps translate the dimension and metric to something Google Analytics would be able to understand. In order to do this, you must have access to the account, property, and view (company name, division, and where you want your data to go) in Google Analytics. Once you have selected the account, property, and view (company name, division, and where you want your data to go) in which you wish to import your cost data to, then click on Admin. Once you click on Admin, under property, click on the label called Data Import. A new screen should pop up, allowing you to add a new data set.

There should be a red button that says  “+New Data Set,” click on it. Below is an example of where you should start to set up the data set. Now you will have to fill out the data set type, name, and schema. Once again, the schema helps translate the dimension and metric to something Google Analytics would be able to understand. Starting with the data set type, choose the type of data you would like to import. In this case, you are importing cost data, so you would choose cost data under Summary Data Import. Next, is putting in the data set details such as the name and views you want the data to be seen in. The final step would be setting the data set schema. To do this choose the columns that you want to import data for, such as Click, Cost, Source, etc. Now that you setup the data set within Google Analytics, you can move on to getting your cost data.

“This can help you organize, analyze and act upon this unified data view in ways that are better aligned with your specific and unique business needs.” - Google

Obtain Cost Data From Source

The second step is to get the cost data from the source (Bing Ads, Facebook Ads, etc.). Keep in mind it should be a CSV file. You can do this by logging in to Bing Ads or another source. The CSV file will most likely have columns that need to be excluded, which will be described in the upcoming steps. Now that you have the cost data from the source, you need to fix the format of the CSV file.

Match CSV file with data set schema

The third step is setting up the CSV file to match the data set schema you created in Google Analytics. A schema is the structure of the plan that joins the data you upload with the existing data. Impressions, Medium, Source, Clicks, and Cost are some example of what a schema consists of. However, if one was to simply import these figures into Google Analytics there would be an error. In order to make the schema match, you must translate it.Google Analytics needs to understand what metrics are included in your data, so in order to do this we need to translate the metrics. Below is an example of a correctly formatted header, it is an example of a schema. Anything extra added from this schema won’t work. To import data, Google Analytics looks for a match with the file you are importing. When a match is found, the dimension and metric values associated with that data set are added to the existing data. Then, the data is available to be seen and analyzed within Google Analytics. While formatting the CSV file, there are two important factors to remember. The first factor is: don’t forget to include the date of the cost data, it would be translated to “ga:date.” The date needs to be formatted so it is YYYYMMDD. Any other format of the date will cause an error. The second factor is: make sure that each column that is labeled is filled, there should be no empty rows and columns. Now that you have matched or translated the schema over to the CSV file, you can upload it to Google Analytics.

Upload file into Google Analytics

The fourth step is to upload the cost data (CSV file) into Google Analytics. In order to do this, go to Google Analytics and choose the account, property, and view you want to import the cost data into. Then under admin, click data import, click manage uploads on the data set you created to upload the cost data. Next, click upload file and then choose the file you wish to be uploaded into Google Analytics.

Status of Cost Data file

The fifth step is to check the status of the cost data. It will take about thirty seconds for the file to upload. It will first say pending. If it has successfully uploaded you should be able to see the completed status under the data set you have created. If there is a failed status, you should be able to see the errors you made. You can fix them in the CSV file and upload the cost data once again.

How to view imported Cost Data into Google Analytics

The sixth step is if and only when you have successfully uploaded the cost data into Google Analytics, and can now view it. In order to view it, in Google Analytics pick the account/property/view in which you uploaded the cost data and then go to reporting. To see the cost data in Google Analytics, on the left side of the screen there should be a sidebar with many options. Click on acquisition and then campaigns, and then finally cost analysis. Cost analysis should appear and hopefully you should be able to see the upload cost data under the source/medium you imported. If you don’t see your cost data listed, I would recommend setting the date in Google Analytics to the date that your cost data has been uploaded to. Otherwise, after the CSV file is uploaded you should be able to see the accurate cost data.

Conclusion

Importing cost data helps business professionals save time and efficiently analyze the data. Importing cost data can change the whole prospect of a business’s ROI and campaign performance while comparing it to other advertising and marketing platforms.

Start importing your cost data, save your time and money. Contact us today or leave us a comment below for more advice or information!

Common Myths of Digital Marketing

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As an ad agency owner, I speak to a number of prospective clients throughout the year.  It’s very common for people to have misconceptions about the advertising business but in some cases, these issues are common myths. With that said, below are my replies to common myths to help understand our industry, services, and agreements:

Website Hosting is all the same!

WordPress is one of the most popular Content Management Systems (CMS) and powers an estimated 24% of the internet.  Contrary to popular belief, it’s important that you update most CMS’s for security purposes and that includes the themes and plugins.  Only 36% of all WordPress websites are the most up-to-date version and that doesn’t include the plugins which means that the website is a security risk.

My Website Works for me!

Define “work”?  According to Webster, work is: activity in which one exerts strength or faculties to do or perform something.  What function is your website performing for your business and do you have the metrics to prove it? Is it an online brochure or does it generate visits, collect form information, or drive sales? If not, can you truly say that it’s working?

Paid Search doesn’t work for my business or my industry but You ran it!

Let’s be honest, it didn’t work because you’re not a marketing professional, you don’t have the time, don’t know the AdWords or Bing Ads platform, you can’t code/program landing pages for your campaigns, and that’s just for starters. The AdWords and Bing Ads platforms are tools for your business, so learn how to use them or get a certified AdWords or Bing accredited professional to handle it for you!

I’m B2B, Don’t Need SEO or Digital Marketing, and My Prospects know me!

According to Google, 89% of B2B researchers use the internet during the B2B research process. So, you are missing an opportunity to differentiate your products or services from the competition.  Purchasing a product or service is a human behavior, and those decision-makers are doing the research and are also the ones signing-off on agreements or purchases. When was the last time you saw just the company’s name on the dotted line or the signature on the check?

Every agency is certified for Paid Search, Really!

Depending on the source, there are an estimated 32,000 up to 55,000 advertising agencies in the United States.  There are a few thousand certified AdWords Professionals but only a few hundred Google Partners within the United States. Each of the Google Partners have unique budget limits for new clients and individual industry expertise. So, not all agencies are certified for paid search and I would estimate that only 25% are Google Partners.

Don’t Need Social Media!

80% of small businesses use social media websites for monitoring and collecting information about competitors to their businesses (Source: Socialmediatoday). In addition, existing customers are discussing your products or services which leads to research, purchases, and product/service reviews. Many businesses are using social media as part of their customer service as well. I guess there is no need to collect information on the competition, promote your products or services, or listen to customers.

I use social media but I don’t need a content strategy

What’s the plan and how do you know if your posts are useful for your fans, followers, friends or connections? You’re talking but is anyone listening? Even worse, you’re the diva on social media that only talks about themselves, doesn’t share others social posts, or interact with others! Let’s identify your target audience and share information that’s useful to them.  You might even be considered an expert and start discussions about your products, services or industry.

We’re using Email Marketing

So, you have a Constant Contact account but you’ve got no email marketing plan, no metrics to gauge success, limited integrations with your customers database, no automated follow-ups, and everyone gets the same generic email. Constant Contact encourages contact management, list segmentation, and other features.  If you’re going to use email marketing, maximize your time and leverage the email platform to it’s full capacity to generate leads, sales and save you time.

The Ad Agency didn’t do their job

You paid for a website redesign project with hosting but making changes to the website, content, or security updates are not in the agreement.  Now, you’re upset because you don’t know how to make changes and the website hasn’t been updated in months.  Also remember that you updated the website for a strategic reasons so what metrics did you want to improve and were these metrics improved? Review the agreement and understand what it is that you are paying for.  In many cases, there is a specific reason for the estimate from ad agency to ad agency and the devil is in the details.

Commercial vs Open Source CMS

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What is a Content Management System (CMS)?

A content management system (CMS) is an interface that a user can log into and allows publishing, editing and modifying content, organizing, and deleting as well as maintenance from a central interface. Such systems of content management provide procedures to manage workflow in a collaborative environment. It also allows you to do all of that in an environment that does not require you to know code. Open Source Content Management Systems account for roughly 50% of all websites that exist. There are lots of different kinds of Content Management Systems, but we will be talking about 2 different kinds that most, if not, all Content Management Systems fall under.

What is a Commercial Content Management System?

Commercial refers to being the opposite of free to use, meaning you must pay to use the software. For example, when you buy “Microsoft Office Word” you can’t edit the code to modify it. Depending on how you look at it, it can be a good or bad thing. Using commercial software always means you must use their software and use what they provide and that nothing else is compatible with it other than what they offer. For example, if you wanted to integrate Salesforce with your site, chances are you wouldn’t be able to because the features most likely would not be there.

What is Open Source Content Management System?

Open source refers to that anyone can use it for free. Most times you are able to literally open it up and edit their code and modify it as you like. Depending how extensive the changes are, you could release those changes as an attachment / plugin for free or paid. The big factor in using an open source Content Management System is that it has the backing of a community, and if you want something, chances are you can find a plugin / attachment that is already made and tested and that gives you the functionality that you want. Now that we know what they are, let’s get down to what the differences actually are.

Advantages of Using Open Source CMS

Let’s start off with the advantages of open source Content Management Systems (CMS). There are a lot of advantages, but we are going to focus on some of the main topics on why users usually choose to use open source. Since open source is free to use, that is probably the biggest reason anyone uses it. Another reason is that it is backed by a community of users that regularly provide support / updates / help on the software to achieve your end goal. Another advantage of open source it that anyone can make changes to it so that means you can customize it to fit your different needs making it more flexible.

A big reason why users usually use open source is because they have a lot of other software they want to work with their site. Security is usually a big concern and often a misconception that open source does not mean secure. If your site is in the right hands, than it can be made as secure as commercial software.

popular open source CMS’s (wordpress, drupal)
Popular open source CMS (WordPress, Drupal)

Advantages of Using Commercial CMS

The main reason a company wants to use commercial software is because they are worried about security, which is a good concern. Commercial definitely has you secure from the start. That is something you don’t need to worry about. Since it is developed by only 1 company and not a community it often has a  clearer path of where the software is going and what it will include next. Since the software is developed by one company that means they have a definite line of support for you to reach.

Conclusion

That was a brief overview of the differences of commercial Content Management Systems (CMS) and open source Content Management Systems (CMS). Commercial Content Management System usually is the choice if you want assurance of security and support. If you are looking for a cheaper option, you can go with Open Source Content Management System (CMS). It can be as secure as a Commercial CMS, plenty of integrations, community support and best of all it’s free!

Which Content Management System do you prefer to use if you use one? Fire in the comments below!