B2B marketing

Do B2B Companies Really Need Digital Marketing?

June 20, 2016 by Dabrian Marketing Group Leave a Comment

Have you ever said your business-to-business (B2B) company doesn’t need digital marketing, that it’s only something business-to-consumer (B2C) needs? If you have, unfortunately you’re not alone. You’ve probably offered reasons like your customers know who you are, or your buyers already know what they want and don’t need to look online. Or perhaps even the classic “that’s why we pay sales reps”. Without debating the merits of those statements, here’s something else you might want to consider. According to an Accenture study, 94% of B2B buyers conduct online research at some point in the buying process (p4). So if that alone is not enough, here are 3 more reasons.

Buyers control the Buying Process

Image Source: Hubspot
Buyers have the means and resources available to conduct extensive research before they contact a sales representative and this is exactly what they do. You can see above, business-to-business buyers turn first to Search and then to company websites as they begin the buyer’s journey. Your company needs to be there and be ready for this.

Buyers Don’t Trust Sales Reps

We know that may come as a surprise to many of you, but it’s true. In fact, according to the Hubspot Sales Perception Survey Q1 2016, less than 7% of buyers find information from people in sales business units to be very trustworthy. So now what? According to a study by Blue Nile Research, buyers turn to customer reviews and case studies, instead. Your company needs to have an effective and comprehensive plan in place to ensure your potential buyers find a compelling story that demonstrates your expertise, experience and results.

Image Source: Louis Foong
Data Source: Blue Nile

B2B Buyers Don’t Work In A Vacuum

If you believe there is only ONE person making the buying decision, then frankly, you’re being naïve. Even the owner and sole employee of a company are subject to outside stimuli. This person has gatekeepers that will try to block access and he or she will have influencers that, well, have an influence whether they know it or not. This person has friends, customers and suppliers to talk with He or she may even have a significant other that has nothing to do with the business but who supports the same cause or charity that your company does. The point is that many people have access to the decision maker and, consciously or not, often contribute in some way. Through proper research, experience and analytics, you can identify and reach these targets using the appropriate channels.

Image courtesy of StratoServe

What it all Means? B2B Companies Need Digital Marketing

It’s fairly simple, really. It comes down to the fact that B2B buyers are people. So, it should be no surprise that their decisions follow a very similar journey as an individual consumer making any significant purchase. The touch points along the journey may vary depending on the product or service, but you can be certain the buyer is conducting research online, searching for solutions and then, a brand that might provide it. The buyer will look at your competitors’ websites. Make sure your website is found, as well. Customer reviews, data sheets, and blogs will be read. Social Media will be scrutinized. If you have a sound strategy, consistent messaging across platforms, and you provide information that saves time and money, your chances of securing a potential customer increase. If you don’t have these things….well, do you really need us to say it? Of course, these are not the only reasons, so let us know your top three. We’d love to hear from you!

Image Source: MediaFly
Data Source: Forrester

If you would like to talk about your challenges, and how we can help, please call us. We’re sure you’ll be glad you did.

Successful Tips for B2B White Papers

August 5, 2015 by Dabrian Marketing Group Leave a Comment

Pardot states that “86% of B2B marketers are producing content.” Your company may be part of this percentage, but are you creating the RIGHT content specifically for your customers? White papers at times get bypassed by blogs or other social platforms, but using them as a medium to inform clients about relevant information is a fantastic idea. One you will not regret. Forgetting about this form of communication and focusing more on the others can be a gigantic mistake for your company. When a white paper is executed correctly, it can be an incredible attribution to your company and impact it positively. Business can attract new customers and educate followers by writing white papers with these best practices. Before you begin, sit down with your team to create a strategy and set objectives of what your white papers will look like altogether.

Assure each white paper is written to capture attention

The most fascinating topic will be meaningless if the paper is poorly written. It will instantly lose your reader’s attention. Write in a tone that your audience will clearly understand and will want to continue reading. As Pardot says, these papers do not have to be “cut and dry.” Captivate their attention with humor, compelling stories, and quality content. Add personal character to your business’s white paper to allow a distinct uniqueness to set yourself apart from the rest. Other options include adding pictures, quotes, and sidebars. Being visually friendly is just as important as the content itself.

Gain quality content

After choosing a familiar topic that will be useful for your readers to gain additional knowledge, find ways to get reliable information to support what you already know. Content Marketing Institute suggests conducting interviews with other experts in the industry. Ask for the marketing material they are currently using and what their most popular or trusted resources are. Use dependable search engines, such as Google Scholar, and other well-researched white papers to complete your research. It does not matter whether your company writes a five or fifty-page paper as long as the content is entertaining and entirely relevant. Cushion your content with facts and quotes by respected professionals that pertain to the topic.

Educate, Do not sell

Customers, clients, and competitors read your white papers to become educated and to see what exactly does your company know. Your content is to educate and NOT directly sell your product or service. While reading it, they want to be intrigued. Displaying your company’s expertise without pushing a sale may bring in new clients you might not have originally thought of.

White papers can be an essential way to connect with your clients. It can be the first step in signing a new customer for your service. Entice them to contact your company personally. Spark their desire to work with you by writing a successful B2B white paper they will learn from and enjoy.

Check out our white papers! Contact us today or leave us a comment below to share your thoughts or receive additional information on our services.

The Biggest Questions in B2B and Enterprise Search

August 20, 2014 by Daniel Laws Leave a Comment

”We are a B2B company, so we don’t need to worry about organic search or SEO.”

In our experience with various B2B and enterprise clients, we’ve heard this proclamation in one way or another. If and when the discussion comes to this, we typically utilize the example of the Zero Moment of Truth (ZMOT), which essentially boils down to showing up at the right place, at the right time, and with the right content in order to capture customers at the key decision-making instant.

Being in a B2B sales environment doesn’t dehumanize this process, because people are still the ones making purchasing decisions. According to Google, 71% of people they spoke with use the internet on a daily basis for their business purchase decisions. The questions are: are you there (mobile, tablet, PC), is the content relevant, and is it delivered in a timely way?

”Why do we need content development and strategy if we’re primarily B2B?”

Simply put, if you don’t have content being created on a regular basis, it’s going to be like mission impossible to not only acquire new customers, but retain existing ones. Research has shown that content is of utmost importance to all stages of the purchasing process. Having a plan around content marketing is mission-critical in terms of conveying your products’ features, benefits, and key differentiating factors.

This process starts with the right types of content. Content isn’t isolated to just words on pages, but also images and videos as well. People can find just about anything in the search results, from PDFs (brochures) to online video demos. All of these must work to both represent your brand and differentiate your company from the competition.

”But our target audience already knows our products and our company.”

There are companies out there that I feel very familiar with, but that’s completely different from knowing enough to make a purchasing decision. Without proper details, research, and competitive information, the decision becomes far more difficult. This is because so many factors impact that final purchase decision, including the personnel involved (department heads, procurement, etc.).

Internal site search is a great opportunity to help these folks find relevant content about your company. However, if the best practices for organic search aren’t implemented across this information, it won’t matter how much you’ve invested in your enterprise search configuration. Garbage in means garbage out, and in this case, it means a poor experience for someone looking to learn more about (and maybe even purchase) your products.

”Trade shows and publication ads work for us.”

But can you prove it? I’ve noticed that some B2B companies put a significant amount of their budgets into trade shows or conferences without assessing or measuring their influence on the purchasing process. Prospective clients may visit your booth or see an advertisement, but as some point, they’re going to want more proof that you’ve got the solution to their problems. The ideal setup for trade show marketing is a marketing mix that includes organic search, direct mail, a phone call, email, etc. (aka “multichannel”). In the end, it is the process behind nurturing these prospects that will drive sales growth.

”How can we justify the cost of an organic search campaign?”

You can assess the influence that most tactics that are associated with your marketing mix have on purchasing or lead generation. Organic search should go deeper than a simple justification of cost; it should also be a part of a cost analysis for all tactics within your marketing mix. It is the ability to identify what contributes to revenue and high profit margins which are vital to all businesses.

If you’re still unsure of the way organic search, content, and strategy work together in the B2B environment, then I would recommend the following:

Read ZMOT for more details that focus on B2B
Run a few searches on keywords that prospects are using (see search queries in Webmaster Tools or matched queries from paid search) that led to an action on your website such as a download, form submission, etc. This way, you’ll be able to see if your most engaged visitors are actually getting to the most relevant information on your company, products, or solutions
Determine which marketing tactics are attributing to leads, sales, and revenue over the customer’s entire purchase process
Take a hard look at your “big ticket” items within your marketing mix and assess the cost per sale