Inbound marketing

Why the Financial Industry Needs to Invest in Social Media

January 31, 2017 by Dabrian Marketing Group Leave a Comment

Social media’s original purpose was for friends and family to stay connected with one another. Since its birth, it has evolved into more than just a way of communicating. It’s an effective medium to get in front of your customers. Often, banks, wealth management firms, and insurance companies skip out on this marketing opportunity because of the fear of breaking regulations with compliance. Do not fear compliance. With your own policy and social media strategy, you’ll soon be adding another powerful marketing asset, connecting with new potential customers, and having more people walk through you door.

Is it actually worth the risk?

Yes. The average person maintains more than 5 social media platforms. Millennials specifically use it when they wake up, multiple times throughout the day, during their downtime, and right up to the moment they fall asleep. If they’re using it, you need to use it, too. This group is quickly gaining purchasing power. Get in front of them before they make the final decision on opening a checking/saving account or gaining financial advice from one of your competitors. Yahoo! states, “50% of shoppers have made a purchase based on a recommendation through a social media network.” Your presence on social is critical to staying relevant in today’s digital world.

How to Start

Many banks and firms have had many mergers and acquisitions. So, there may be social media accounts associated with previous company names that lead to your current website, address, or phone number. Gain access, merge your pages, or delete old accounts that have nothing to do with your current brand. Not only do you need to think about the business’ accounts, but some employees may be marketing themselves through social media. If you do not have someone monitoring, you have no insight into what your employees are saying (social’s not just about your customers).

Once you have the appropriate channels, you’ll need to decide what you’re goal is for them. Obviously, gaining more customers for your business is one of them. But, this may not be the true purpose of your pages. Goals may include to quantify content to a dollar amount, to educate your followers, to recruit, or to provide faster customer service. Defining this will help you get started on the type of content you will be providing and give you a clear vision of where you are heading.

Posting Without Fear of Compliance

The FINRA, the SEC, FFIEC, and the FDA will need to know about your social media channels and you know they will be auditing your content. Creating a standard strategy for you and your employees to abide by will help you to avoid violating any regulatory guidelines while maintaining full control on all content disseminated online. Setting these standards on what you expect to see will leave anyone with admin access in a comfortable position for posting onto social media. Avoid the madness, completely, and never have an issue with compliance.

Get to Know Your Customers

Monitor the conversations that are happening about your brand. The first place people go to complain, to brag, and to share their opinions is a social media account. You’re leaving your reputation in the hands of others without any say. Be a part of the conversation. If a negative comment occurs, be the first to respond. Having a social voice will not only help your credibility; you’ll soon truly get to know your customers. What are their interests, hobbies, locations, and languages? What do they like or not like about you? Where did they come from or go after interacting with your brand? Answering these questions will eventually help you in all areas of marketing for your company. If you want customers to invest their time and resources into you, you need to invest in them.

Working With a Social Media Marketer

We’ll do what we need to in order for you to have peace of mind about your new venture. We’ll help you educate your employees – what they’ll need to look out for, how to build those relationships, themselves, on their own channels, and the appropriate language and wording. We’ll thoroughly explain the strategy to leave no one questioning any part of it. We’ll help you gain access to all of your previous channels and secure each page. Our social media management tools have built-in compliance features that will help us all avoid disasters. Most importantly, we will create a crisis management procedure if a problem were to occur. The combination of a social media marketing team and a compliance officer will allow your content to be accurate and entertaining for your followers. (Yes, entertaining. Your boring content won’t get you anywhere. We’ll give you a personality compared to your standard legal jargon.)

Example of Financial Companies Utilizing Social Right

We understand the uncertainty you may feel about utilizing social media marketing. There’s the pressure of legal limitations and costly violations if an error occurs; but, you must soon realize the pressure is even greater to be active on social media. You’ll soon be a forgotten face in a crowd of your competitors without it.

Learn what is being said and what needs to be said. Let’s build our relationship so we can help you build one with your customers. We know you have questions, so ask away in the comments below!

National and Local Companies That Excel on Social Media

January 24, 2017 by Dabrian Marketing Group Leave a Comment

Facebook, Twitter, Snapchat. Your customers are on them, every day. Are you connecting with them? Don’t lose out on valuable interactions. Check out this list that we made of companies that exemplify social media marketing best practices.

Sharing (Cute) Stories on Social

Animal Rescue League of Berks County – @BerksARL

Stories that accompany images are always important for Facebook. Users have the privilege of extended text in posts on Facebook. The Animal Rescue League of Berks County uses this privilege, well. They know how to stop scrollers in their tracks (who doesn’t stop to look at adorable animals? ? ??). They emotionally attach users to their images with personal, stories about the animals in each photo.

Wendy Isn't a Girl to Mess With

Wendy’s – @Wendys

The best part of Wendy’s social media presence is that they’re actually present.. They consistently post relevant content that directly communicates with their target audience. And, they respond to users that mention them in posts or ask questions. This often results in hilarity for the rest of us. Take a look at this article about an interaction on Twitter for a perfect example. Wendy’s social media marketing emphasizes the power of relationships. It is as if Wendy, herself, talks to people. And, it gets people to come to their restaurants.

Protecting and Connecting

Exeter Police Department – @ExeterTownshipPD

This local police department expresses regular updates that lighten the mood of stigmatized work. Exeter P.D. makes positive impressions on users through jokes and creative photography. They also provide relevant information about the current activity of Exeter Township. Videos and imagery offer safety advice and comment on their own workplace culture. Exeter P.D.’s posts make people want to connect with them. Even in the serious business of law enforcement, we can always enjoy a good laugh!

Getting a Slice of the Social Pie

Mimmo’s – @Mimmosrestaurant

A focus on social media marketing gets people to Mimmo’s for popular events. Mimmo’s knows it’s own brand: a great place for lots of people to gather and celebrate the Super Bowl, New Year’s Eve, and family occasions. They capitalize on the changing seasons with posts about reservations for holidays like St. Valentine’s Day. They also sponsor posts through Facebook to expand their reach to the local community. This naturally gets more customers to the restaurant. It helps that their food and drinks are pretty good, too.?? ?

Spreading Smiles Physically and Digitally

Grove Dental – @GroveDentalWyomissingPA

You might not expect a dental practice to connect with users in a human way through their posts. But, Grove does. Highlights of employees’ achievements communicate their expertise. Posting articles about dental health captures the attention of users that need information. Grove also keeps their social media fun and entertaining. They make the dentist’s office social – not scary. Promotion of their social media through business cards and employee-referrals only brings in more customers. And, yes. We do Grove’s social media marketing. #shamelessplug

Getting Shredded on Snapchat ?

Shredz – Shredzsnap

This national company is the proud and only entry on this list that capitalizes on the power of Snapchat. Shredz specializes in fitness and workout supplements. For an active company, an active and mobile social medium is necessary. They use Snapchat to give momentary updates on relatable moments that their target audience experiences on a daily basis. They announce sales for their customers via the app to capture users at any time, anywhere.

Learn from these companies:

Tell stories to your audience – keep it relatable and relevant.
Capture users’ attention with videos and imagery.
Create consistent posts and always respond to comments and questions, ASAP.
Communicate your company’s culture with humor or professionalism.
Be relevant to the changing needs of your customers.
Promote your posts to expand reach across your region.
Connect with mobile users instantaneously with opportunities for interaction.

Have any questions? Ask the certified members of our team. Place your comment, below, and we’ll get right back to you. Let’s start a conversation!

Also, check out our own social media: @DaBrian Market on Twitter and DaBrian Marketing Group on Facebook.

DaBrian Marketing Group, LLC Hires Logan Bucks as Inbound Marketing Manager

June 28, 2016 by Dabrian Marketing Group Leave a Comment

Reading, PA – DaBrian Marketing Group, LLC hires Logan Bucks for the new position of Inbound Marketing Manager.

Responsibilities of the Inbound Marketing Manager at DaBrian include the application, maintenance, and growth of clients’ social media accounts, email marketing campaigns, and all other forms of digital content. The Inbound Marketing Manager’s tasks are to evaluate the use of social media, email, and content, attract a client’s targeted audience through paid and organic initiatives, and promote services or products through a voice that matches the client’s unique brand. Answering customers’ questions, promoting discounts or sales, sharing a company’s unique culture, and building a company’s brand awareness are just some of the major goals of the Inbound Marketing Manager at DaBrian.

Logan Bucks is a 2016 Kutztown University graduate with a dual-major B.S./B.A. in Marketing and Management. Bucks, a former intern at DaBrian in 2015, demonstrates her skills and abilities to understand and utilize the world of social media, email marketing, and digital consumer behavior to improve clients’ online presence. She is a valued new addition to the close-knit team at DaBrian Marketing Group, LLC.

President and CEO, Daniel Laws gave the following statement: “We’re happy to have Logan back at DaBrian Marketing Group and we look forward to her continuous growth and valuable contributions to our team.”

Visit the team page of DaBrian Marketing Group, LLC’s website to learn more about Logan and the rest of DaBrian’s personnel.