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3 Ways Businesses Are Changing Their Marketing Due To COVID-19

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Everyone has been affected by the COVID-19 pandemic, but we know that many small and medium sized businesses are feeling particularly vulnerable right now. Brick-and-mortar retailers are looking for new ways to sell amidst a number of physical challenges; doctor’s offices are looking to assuage doubts about in-person visits; and online businesses want to attract new customers. 

Whatever your situation, a half-year of varied customer responses to COVID-19 have given us some insights into the marketing trends that are working and what to expect in 2020 — and beyond. While we all know consumers have shifted more online, businesses need to structure their marketing teams to best tap into that traffic, communicate more effectively, and ensure that social media gets increased attention.  

Marketing Goes Digital

The most obvious marketing response prompted by COVID-19 has been the acceleration of digital. Stay-at-home orders, physical distancing, and remote work & school have changed the way consumers shop and interact. Naturally, businesses are shifting how they attract new clients and retain long-time ones. Deloitte outlines four marketing keys for organizations to make the shift a smooth transition:

  • Keep Your Team Connected – Ensure your team has the resources needed to effectively communicate and coordinate with each other and customers 
  • Engage Customers with Unified Empathy – Listen to your customer and ensure the interactions they are having with your brand are consistent across channels
  • Personalize Digital Experiences – Now is the time shift resources into digital techniques such as remarketing ads to deliver the right message, to the right person, at the right time
  • Optimize Marketing Resources – Now more than ever, you need analytics experts in your corner to ensure you’re leveraging the wealth of information at your fingertips

Especially when engaging with potential clients, you need to create personalized journeys across the channels and in the settings that they are now using. For example, in recent months, we have seen a sharp reversal in the trend away from mobile devices as at-home users move back to desktop. Without a careful adjustment to your SEO strategy, your website might have the wrong focus, leading to lost customers. You also need to carefully consider how your customers can and will interact with your business. As customers expect a seamless experience, your service channels must deliver a consistent message to maintain loyalty.

Communicate Availability

According to McKinsey, the availability of products and services is the number one reason customers are switching their brand allegiance. For marketers, this means a number of things. The most obvious (if most difficult) tactic is to increase the days of inventory on-hand of products or the availability of time slots for services. With more people working from home and many kids learning remotely, some physicians and doctors offices with whom we work have reconsidered staffing toward more daytime slots and fewer night and weekend hours.   

McKinsey Trends 2020

But what if the overseas lead time for your products precludes increasing stock levels? This is where timely communication is paramount. Depending on industry, we’ve seen returning traffic increases of up to 1200% in the months following the COVID-19 pandemic, as users return again and again to a website. For high-volume items, consider placing a banner on your cite to indicate when the product will be in-stock. If you aren’t collecting customer emails, now is the perfect time to create a subscriber list so that you can be proactive with notifying customers of availability.  

Social Holds The Key To 2021

Organizations should be prepared to dedicate more resources to social media marketing in 2020 and beyond. Social media budgets accounted for almost one-quarter of total US marketing budgets this summer, up from 13% this winter. During the pandemic, marketers are increasingly making customer retention a priority. Presented with a list of 5 objectives and asked to choose their primary one, more than twice as many marketing leaders pointed to customer retention (32.6%) as acquisition (14%).

And the primary method businesses are using to engage and retain is social media. Your customers are looking for ways to interact with others in a social-distanced world; to connect with others and even to be distracted from everything that’s going on. Social media is the perfect platform for brands to engage with customers in this way and create opportunities for now and into the future. Platforms like Facebook, Twitter, Instagram and LinkedIn can help you start and maintain meaningful conversations with your most important assets.

Toward Marketing In 2021

Being prepared for the post-COVID world means setting up your marketing and customer service teams for success, communicating more effectively, and ensuring that you’re having good conversations with your clients and leads. Stop wasting valuable resources on pre-pandemic tactics — re-allocate your marketing spend to attract and engage the right customers, in the right place, at the right time. If you still have questions, contact DaBrian Marketing Group today.

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Get 10 Social Media Tips

Social Media Survey: The Results Are In

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Why So Optical?

The ever-changing realm of social media develops new processes, norms, and expectations on a seemingly daily basis. So much so, in fact, that the only way to keep tabs on how the industry is changing is to get the information straight from the source behind the changes: the platforms themselves and the marketers who use them.

That’s why our friends at Software Advice, a social CRM research company, have released the preliminary results of their Social Media Content Optimization Survey – a survey of organizations’ content optimization processes on social media – specifically, what tactics are most effective.

According to the results – and not surprisingly to us – using photos and visuals in social media posts is the number one way to optimize engagement – with nearly 85% of respondents labeling visual content as “very important” or “important”. Social media marketing is all about grabbing attention (and ideally maintaining it) so as social media continues to integrate more closely with our brands’ visibility, the content we share needs to reflect that visibility in more than black and white.

Social media content optimization survey results say that photos and visuals lead to success
Survey results point to images as the most effective tactic for content optimization.

Why We Should Follow Suit

The effective implementation of visual content into your social media strategy can prove beneficial to more than just how many “likes” you’re receiving. More importantly, visual content gives your brand a personality capable of building meaningful relationships that go beyond the electronic equivalent of an awkward hug – the Tweet “favorite.”

How Platforms Are Responding

Recently, Twitter’s transition to making images in line with text so that users no longer have to click a separate link to view an image has streamlined the user experience. More notably, it’s brought visual content to the forefront of Twitter campaigns.

Facebook has traditionally been the industry precedent for visual content, and continued without exception with the integration of larger images on link posts. If you share a URL on Facebook, a preview of the article with an image now over twice as large as in early 2013 will appear – which has been increasing engagement across the board.

We all know that the casual social media user is resistant to change. One could’ve thought the Mayan Apocalypse was more than a rumor when Facebook made its 2013 layout and chat functionality change. So, when a platform decides that change is worth the blowback, marketers best revise their strategy accordingly. The computer age and the visual movement are now one in the same.

Has visual content enhanced your social media experience? Send us a tweet or share your story below!

5 Rapid Fire Social Media Tips

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Along with the exponential popularity of social media, there’s been an equally large amount of misconceptions surrounding the “right” or “surefire” way to be social and reap all its benefits. In light of that, we’ve compiled a quick list of tips that almost any organization can use, whether they’re building a social strategy, looking to improve their efforts, or are still learning how social media works.

Expand your presence (if it makes sense)

A big misconception related to building a presence on social media is that you should focus on one network. Another big one? That you need to be anywhere and everywhere. Both seemingly have their benefits, whether you’ve got limited resources for the former or a small company and big dreams for the latter. The problem here is that not every network is right for your business. The best approach is to experiment, evaluate which networks are really worth it, and move from there. Wash, rinse, repeat as necessary.

Set aside the appropriate amount of time

Think that your entire social media workload can be handed off to an intern who works a few hours a week? Think again! As you learn more about social’s impact on a business, you’ll begin to appreciate the amount of time and work it takes. This is due to the fact that now, more than ever, social media represents the face and personality behind a company. Our last tip will talk about this in greater detail, but just remember: marketing with social media is just as important as any other tactic.

Don't spam!

This tip falls in line with the first one on the list. The assumption that “the more you post from the most places, the better off you’ll be” really shows a lack of knowledge and experience surrounding social media. Understanding that different networks attract different audiences, and that those different audiences have different expectations in terms of post language, content, and frequency, all come into play during a business’s social media strategic planning.

Cater the message to the network

To piggy back off of the previous point, crafting messages that align with the networks you’re sending from should be the last line of defense before social media communications head out the door. This also reinforces the point of getting educated on the subject. Once you do, you’ll find out that Twitter is more useful for quick, frequent updates, while images and videos are better served for Facebook. Little things like that can mean the difference between fostering engagement and your following taking a major nosedive.

Bring in company and employee personality

One final thing to realize about social – your business is one in a sea of many. It’s going to be difficult to set your business apart, and there isn’t going to be an end-all be-all solution. One great way to get started is to add distinct personality to your social media presence. Remember earlier in the post how we mentioned the face behind a company? Audiences are on social to interact with other people, and nothing will make you look like a robotic, faceless corporation more than impersonal messaging or broadcasts focused solely on you.

Have a tip we might’ve missed? Let us know in the comments below!