1
%
just 13% of Gen X, 6% of Millennials, and 9% of Gen Y say that their primary relationship is with a financial institution other than a credit union
20
%
use of online and mobile banking channels increased by 20 to 50% in the first few months of COVID-19 alone
1
%
of customers prefer multichannel interactions with 25% wanting a fully digital-enabled banking journey and access to remote human assistance if needed