Archives for 2014

It’s Called SOCIAL Media, People

July 2, 2014 by Dabrian Marketing Group Leave a Comment

Since the days of yore (back when MySpace reigned supreme), social media has been used as one thing above all else: a really great time waster. The reason social media exploded into being an integral part of our daily routines was because it entertained us. It allowed us to fill the gaps between our facetime by simulating it, and it was fun. Facebook came along as the MySpace reincarnate, and then Twitter gave us all the means to hear straight from the mouth of pop culture (I’m lookin’ at you, Bieber). Now, this isn’t to say that the “fun” social megdia platforms haven’t become more informational (see Facebook’s 2014 baby “What’s Trending”), so not every post or tweet needs to be witty or make your audience “LOL.”

But it still holds true that you’re more likely to scroll down to the video that “John and 3 other friends” shared of that cat pawing the keyboard (yes, almost 36 million of us watched this) than to read the mostly informative articles listed over there on the right hand side. So now my question is, why are so many brands struggling to grasp the very concept upon which social media was founded?

What Brands Are Doing

How is it possible to take a world-renowned brand of liquor coupled with a new flavor that resonates with a younger audience, and make it boring? Well, the folks behind Jack Daniel’s Tennessee Honey’s @JackHoney have found the answer. Instead of socializing with the fun-seeking young people who love their product, they have chosen to push a steady stream of advertisements driven by a less-than-stellar hashtag:

Listen, Jack. I respect you. I may even love you. But this incessant self-promotion misses the point. I beg you to take a look at Hootsuite’s all-powerful Rule of Thirds. Only ⅓ of your content should shamelessly promote your business. Throughout May 2014, that number was over 88% for @JackHoney. Not to mention, not a single tweet was sent as a direct interaction with your audience. You were tweeted at nearly 350 times in the month of May, yet you responded to none of those who took the time to try to connect with you.

If you’ve managed to pull yourself away from the feline-driven noise in the digital space, you’re probably aware that food and beverage conglomerate, Nestlé, has come under fire for their production tactics. This has led to some serious blowback from consumers through their social profiles.

When you receive interaction from your followers, you have two options. You can either respond, or you can ignore it. A Crisis Management Strategy (to handle situations like this) should always be on hand to aid in the formation of a response, but in Nestlé’s case, they have taken the opposite route. They have chosen to not respond at all, leaving consumers with nothing but a public forum to berate them, rightfully so or not. The criticism that has plagued their Facebook since February is showing no sign of cease-fire.

My point is, Nestlé, if you choose to continue to ignore these consumer complaints (as delicate as the situation may be), then you may wish to consider jumping ship and removing your social media profiles altogether. Social media is intended to initiate/facilitate a conversation, and if your profile resembles the likes of pissedconsumer.com with your refusal to join the conversation, then it’s time to call it quits. It’s called SOCIAL media, Nestle.

What Brands Should Be Doing

Taking Risks

Talking smack on an NFL team, particularly during the Super Bowl, certainly qualifies as a risk. But when handled with a brand-consistent message (and a little bit of playful humor), that risk becomes a reward pretty quickly:

Developing a Personality

Regardless of the nature of your brand’s personality (humorous, sincere, informative, etc.) it’s something that needs to be established. Perhaps the most prominent way of accomplishing this is to speak in first person. There may not be a more widespread consumer complaint in the 21st century than talking to a computer. Charmin is a prime example of how humanizing your brand (tastefully) with a consistent brand voice is a key to social success:

And (Shocker) Being SOCIAL

Similar to the class clown in high school, outlandish seems to resonate with us on social media. Just ask the folks at Skittles. They are widely praised for their use of social because of their unique witticism and their sarcastic interaction with consumers. Something as simple as retweeting them could warrant a response:

Perhaps the best lesson to learn from Skittles is that they don’t overcomplicate things. They promote their brand in multiple ways, but they also talk to people (what a concept!). Tell me that @Idk_ImMegan didn’t just become a Skittles fan for life. Bravo, Skittles.

Social media presents brands and consumers with the remarkable opportunity to interact with one another on a level we hadn’t experienced before. Once marketing teams understand that this interaction is a two-way street, their brand’s unique personality can shine through. And once that happens, their customers will definitely take notice. After all, it’s called SOCIAL media for a reason.

Have any other examples of great brand personality on social media? Let us know, or send a tweet our way

A Look into the Existence of an #AgencyLife Project Manager

June 25, 2014 by Dabrian Marketing Group 1 Comment

I love the #AgencyLife hashtag on Twitter. For those who are unfamiliar, it’s mostly comprised of snarky witticisms and love (okay, and the occasional picture showing a coffee obsession bordering on unhealthy). What could be better, right? Thanks to my time here at DMG, I’ve been fully initiated into all that #AgencyLife has to offer. With that said, I thought I’d shed some light on what it’s like to a project manager in the digital marketing space.

What is my typical #AgencyLife day like?

I recently saw a submission on Medium.com that was broken down by minutes of the day–brilliant! Now that’s how I keep track of my hours:

7:55am – Check email
8:03am – Comm for Project X
8:18am – Task meeting with Team Member Y
8:38am – Check email
9:02am – Have a meeting that turns into another meeting that only ends when someone has to pee

And so on, for at least 8 hours. The thing is, there isn’t really anything typical about it. As the project manager, I’m the main line of communication for our clients. If a client calls, I stop what I’m doing and take the call. “Clients come first” is my motto, and I stick by it.

I like to say that my days are “atypically typical.” Normally, there is nothing normal about them.

What are some [things] I can’t live without?

Definition: [things] – (n.) physical objects, apps, odd objects that live on my desk.

We all have them–[things] we really, really like having at our desks. I basically can’t survive without the following (some of which are pictured above):

A blender bottle
A regular coffee cup to accompany my Tervis Tumbler (seriously, they keep coffee hot for so long!)
A Moleskine notebook
A physical calendar to back up my Google calendar
A plethora of snacks
My trusty, dusty Galaxy S4
And some motivational words from two of my favorite companies: Quest and GNC

How do I keep an #AgencyLife/#RealLife balance?

The short answer is, I don’t.

Now, for the slightly longer answer. I tend to believe what is pointed out in this LinkedIn article about Work-Life Balance–namely that it doesn’t exist. You’re responsible for the choices you make, and you’ve got to deal with the consequences. Sometimes I’m working at 10pm to figure out an issue, and other times I take off an entire Tuesday and don’t even check my email (queue gasping).

This kind of voluntary devotion to #AgencyLife requires fully-integrated communication. I communicate with my team whenever possible. Most often, it’s as simple as “Hey guys, I have a doctor’s appointment later this week. I’ll set an email autoresponder, but text me if it’s critical.” I trust them to determine what’s critical vs. non-critical, and it works beautifully (one of the perks of having a great team to rely on!).

My #AgencyLife is a lot of things, including typically atypical days, several cups of coffee, and a tightrope of convincing myself not to check my email every 14 minutes on a Saturday. My favorite parts, though, are getting to work with an amazing group of people and creating some awesome work. Bossing my friends around is pretty fun, too.

Is #AgencyLife the life for you? Let us know your thoughts in the comments!

Why Your Company Needs a Digital Analytics Framework

June 19, 2014 by Daniel Laws 2 Comments

Regardless of how big or small your organization is, you’ve got data (sales, financial, customer, CRM, etc.), and you need a structure to inform how you collect or report on the data. This reason needs to be logical and ultimately impact your bottom line as well as multiple departments or individuals within a company.

What is a Digital Analytics Framework?

According to Webster’s dictionary, a framework is the basic or conceptual structure of something. In the case of digital analytics, it is generally the basic structure of applying digital analytics or web analytics to business goals and objectives. This terminology is popular with digital analytics consulting companies and “enterprise businesses,” but severely lacking outside of the industry. Digital analytics consultants such as Semphonic, e-Nor, and Tatvic have clear examples of digital analytics frameworks.

Data and Big Data Aren't Magical

Simply put, data and big data require a “basic structure” to handle them (i.e. a framework). At some point, your business must apply the digital analytics framework within the business. If you’ve started or manage a business without planning, a competitive analysis, research, a structure, or people, then it’s likely that you’re missing a fundamental framework as well. The analytics framework acts as the guiding structure to data, big data, integration, people, and the results (proven by analytics, obviously!). If the information you capture and integrate, the applications or tools to use, and the personnel you hire aren’t based upon a framework, you don’t have a direction!

But Where’s the Value?

When you’ve got a boatload of data all over the place, but no freaking clue as to how or what to pull together, a framework’s value shines through. For many businesses, this is the equivalent of finding $5 in your pants or shirt pocket every morning. It doesn’t sound like much, but it adds up! Here are a few real examples:

Reduce Your cost per new customer, Lead or Sale by $5

With this goal, an analytics framework provides the structure to collect information on new customers, identify the source of each lead, and explore possible integrations to identify trends as well as opportunities to cut costs by $5 per new customer.

Increase lead generation, but with less marketing budget

If you don’t plan to collect the lead generation data, lead source, cost per lead, and have people to analyze the data, then it’s difficult to identify the tactics driving leads and at a lower cost than others.

So, how can you begin to incorporate a framework? Start by leveraging your existing assets. For example, I spoke with a Business to Business (B2B) company last week that has a purchase lead list, telemarketing services, and is tracking the leads in a Customer Relationship Management (CRM) system. The scary part is that after the telemarketing department schedules a meeting and the sales reps follow-up, the leads enter a “black hole”! By employing this approach, so does their profitability and growth.

Do you remember the saying, “If I knew what I know now, I would have……?”. The value of a set framework is in cutting costs, identifying opportunities, capitalizing on competitive advantages, and adjusting to shifts in industry-wide trends.

But Data and Big Data Don't Apply to my Business

I’m going to put it in the simplest terms:

Overlooking data will result in a wasted marketing budget
Not evaluating competitors’ marketing efforts will give them the upper hand
Ignoring the industry will negatively impact your competitive position

Steps to Move Toward an Analytics Framework

I would recommend that you start by revisiting your company’s goals and objectives. Then, you should take inventory of all your data points across the company. For example, you should list the tools that you use for the following items: sales, CRM, QuickBooks, email marketing platforms, ecommerce platforms, digital analytics, etc. You should also compile examples of all of the reports that the business is using.

Identify 3-5 business related questions that will help you to achieve your goals and objectives that you don’t currently have insight into. You should review the latest industry privacy and legal requirements regarding data storage for your industry. The goal here is to acquire information, develop a strategy, and streamline the discovery process.

Finally, pick up the phone and call 3 digital analytics professionals for an estimate. In many cases, it will require more than one person to create the strategy, implement the technology, integrate reports, and identify insights. Don’t fall into the trap of asking a marketing professional to build an analytics framework. Think of it this way—you wouldn’t ask an electrician to build you a house!

Have questions about tying your company’s data sources together? Drop us a line or leave a comment!

How to Fail at Video Marketing

June 11, 2014 by Dabrian Marketing Group Leave a Comment

So, You Want to Start Making Videos

As a marketing medium, video is great. Really great. Think about it—in less than 90 seconds, it’s possible to captivate your audience, bring them to the brink of tears, or even turn them into your next customers. As a marketer, browsing your favorite brands on YouTube can quickly make you feel like your own marketing mix is missing something.

Whether you’re working toward brand differentiation:

Highlighting your latest product or service:

Or better yet, showing your commitment to helping others:

How can your team possibly manage to produce video content like this? Today, that dream becomes a reality. We’re not going to show you what you should be doing, but precisely the pitfalls to avoid. Let’s get started.

1. You Don’t Have a Plan

It’s really easy to rush into video thinking that all the pieces will simply fall into their proper places. Production timelines? Animation requirements? Let’s table those, we’ve got editing software suites and fancy cameras to buy!

Trust us when we say, video is like any other marketing tactic. It requires proper planning, tactful execution, and measurement components to be truly successful. Because video can incorporate so much of your company (your brand identity, your value proposition, your website or other linked assets, etc.), there’s no reason a strategy shouldn’t be priority numero uno.

To begin, start with some goals and objectives that you hope to achieve using video, whether you’re looking for greater brand awareness from a younger demographic or increased social media engagement and sharing. Then, take those goals and decide the best ways to measure them accurately and consistently. Will you define “brand awareness” by the number of viewers that watch your video all the way through, or the users that respond to your call to action asking them to subscribe for more info?

These, my friend, are the elements and processes to include in your video marketing measurement plan and strategy.

2. You’re Stuck Thinking Inside the Box

Conceptually, video is a perfect way to highlight key areas of your brand, but also venture into uncharted waters. What many businesses find, though, is that they limit themselves in the creative process. Take note of this very important idea—it’s better to create one video that tries something new than create three that bore your viewers for the sake of playing it safe. In the digital space, it always pays to test, experiment, learn, and improve upon your tactics.

And so long as you’ve got clear measurements of success, you’ll be able to gauge which elements work, which were less effective, and where additional opportunities lie for the next go around. Here’s a quick example:

Let’s say you’ve spearheaded a production that gives your viewers an “inside look” at how your product is built, from the factory to the end user. Once complete, you notice that some measurements are off the charts, like viewer retention and social media shares, but others are lower than you’d like—such as referral traffic and user comments. Your next video can improve upon the last one by asking users to share their story or offering some incentive for leaving their comment.

The point is, there’s no reason you shouldn’t change up your process based on available data.

3. You Film Too Much (or Not Enough)

Now, to the content itself. Here you have to make a very important choice, and that’s precisely the type of footage or style(s) of video that consistently represents your brand and its message. Per-production project briefs are a great idea here, as they allow you to decide exactly what to shoot and what is unnecessary based upon the video’s overall goal. Some other important items to cover in a video project brief include:

The audience segment(s) you hope to target
The key takeaway(s) or value to a viewer
Other required assets (music, text, images, etc.)
Transitions and/or fades
Start/end screen text (i.e. your call to action)

With this information in hand, you can ensure your entire team can remain on the same page regarding the general vision for each production. As you start shooting, the brief will guide the process, meaning you don’t waste precious time on location or shooting sequences that might not make it into the finalized piece (even if it seemed like a good idea at the time).

On the flip side, there’s the problem of shooting a single piece of footage for an entire production and calling it quits. Unless the video falls into the category of a “recorded webinar” or “presentation,” aim to include at least 3-5 other assets throughout. As an example, if the focus of the video is an interview with a highly-acclaimed chef opening a new restaurant, additional BRoll can include clips of dishes being prepared or photos of the restaurant’s construction. BRoll refers to any secondary content that lends additional meaning to a primary sequence.

4. Your Reach Exceeds Your Grasp

I know, I know. We just talked about not succumbing to creative limitations, but this holds true as well. Jumping into video marketing without assessing what is and isn’t possible is the start of a slippery slope. One that leads to your team spending precious time and effort trying to meet your overzealous expectations. If you’ve got a crew of two in charge of all video production, from planning, to editing, to promotion, you may find that quarterly videos are more feasible than monthly.

One way to combat a lack of resources but keep the creative juices flowing is to explore “microcontent” video platforms, such as Vine or Instagram. Of course, keeping this process adaptable, focused, and brand-consistent is still vital. As an example, your local law firm probably shouldn’t be posting #TBT pics or selfies. Remember that even though these productions are often smaller and more spontaneous, it’s still an entire brand you’re representing. Save the LOL pics for when you’re off the clock.

Are you ready to take the plunge into video? Grab your water-wings and share your experience in the comments!

Designing a Logo? Here Are 5 Basic Design Principles to Follow

June 4, 2014 by Mark Mapp Leave a Comment

Introduction

When starting a business it is very important to establish some sort of identity or visual presence. This is normally accomplished by the development or creation of a logo to represent your business. Your logo should speak to your audience with little or no explanation needed to justify its meaning. With that being said, there are 5 basic design principles that many designers follow that, more often than not, will ultimately determine the success of your new identity piece. In this blog we will go over these basic principles as well as provide some good examples of each.

1. Make it appropriate or relevant to your audience

Understanding your target audience and/or customers is probably the most important step in creating an effective or successful logo design. Not knowing or having this information may cause you to struggle with the development of your logo. It may even create a big disconnect between you and your target audience. By defining who your audience or customers are, you are then able to keep all the elements within the logo design relevant to them. Some examples of logos that clearly define who’s being targeted are the ones currently representing Gerber, Pantene Pro-V, and Rolex.

2. Most successful logos are “simple” in design

After you have defined your target audience, you can then move on to developing and designing your logo. This leads to our next principle, which is to keep the design or idea as simple as possible. It is best to apply the saying “less is more” to this principle. This phrase was actually first popularized by German architect Ludwig Mies van der Rohe, and I believe that this saying has more value or meaning in logo design than any other aspect of creative design. A logo that is too elaborately designed or made up of too many elements generally tends to create issues with things such as resizing, adding color, and most importantly readability. As a major rule, it is best to design the logo in black and white or grayscale before implementing colors. A well-designed logo in black and white usually translates well in color. Some logos that work well in black and white, as well as color are IBM, Nike, and Mercedes Benz.

3. Your logo should be memorable

For a logo to be memorable, it should be visually pleasing and easy to remember. A good test to see if your logo has that memorable factor is by removing components or elements from the logo to see if it is still recognizable. Throughout history, many companies have eliminated parts or pieces of their identity without losing any relevancy. There are some key aspects to remember that can help make your logo a memorable one. First, stay away from concepts that mimic logos already in existence. Your logo design should be unique, yet relevant to the audience it’s trying to capture. Second, you should choose a font that best represents your business. Choosing a font can be considered the most crucial step in logo design. According to imjustcreative.com, fonts are the life and soul of the logo. Time spent choosing a font should not be underestimated. Make sure that you choose a font that delivers the right message because choosing the wrong font can be disastrous for you and your logo design. Third, stay away from design trends or social trends when designing a logo because as we know, trends do have a tendency to come and go. Follow them too closely and your logo could meet the same fate. In the examples below, I removed key elements or parts of logos to see if they are still recognizable.

4. Will your logo stand the test of time?

As time passes by, your logo or identity should remain relevant and appropriate to your audience with little or no changes at all. Simply put, the least amount of changes you make to your logo over time the better it is for you and your company. Logos that have that timeless factor or element to them tend to have little or no changes to their design over time, or the changes can be so miniscule that it is almost impossible to tell the difference between the previous and new design. According to brandprofiles.com, your logo should remain relevant 10-20 years down the road. Therefore, redesigning or rebranding your company’s identity or brand isn’t considered a good practice. Simply put, it is all about longevity. Some good examples of this would be the Google, Coca-Cola, and Reebok logos.

5. It must be versatile and flexible

Another key aspect of a successfully designed logo is its ability to be scaled at different sizes without losing quality or readability. Logos should also display well in one color or against different color backgrounds. They should also have the ability to be implemented across various media and within a variety of contexts. Creating a logo in vector format is the most common and recommended practice by designers as a whole. Vector files can be created in programs such as Adobe Illustrator and Inkscape and will give you the most versatility and flexibility when creating or implementing a logo for different media types.

Conclusion

Now that we have covered the 5 basic principles of logo design, it may be in your best interest to audit your company’s current logo, or a logo that you have been developing to see if the design reflects any or all of these principles. You may also want to critique some busy or complex logo designs to see what the designer could have done differently to make the logos more relevant or ideal to its audience. When looking at and critiquing these logos, keep in mind that some of them may still be considered good designs though they do not follow the 5 basic logo design principles.

Have a question or a tip I didn’t mention? Please add yours in the comments below!

The Heartbleed Vulnerability Aftermath

May 21, 2014 by Dabrian Marketing Group Leave a Comment

Recently, a huge security scare plagued the internet. This security vulnerability was coined The Heartbleed Bug, named for its relationship to the heartbeat on a server. The internet was in shock, emails were flying to reset passwords, and experts warned of an ominous outcome.

But what happened?

Before we can understand what exactly happened, we need to understand what The Heartbleed Bug is all about.

What is The Heartbleed Bug?

OpenSSL is an open source library of sorts. It allows for encryption of a connection on the internet. SSL stands for Secure Socket Layer, and is most easily recognized by the green bar or symbol in the left hand side of your browser’s address bar. It also is identified by the use of https:// a secure form of http://.

What is this vulnerability?

In a vulnerable version, an attacker can use the internet to access memory of a server via an exploited heartbeat. This memory may hold sensitive information. Since a large.

Has it been resolved?

In short, yes. A patch was released. However, in order to no longer be vulnerable, it is imperative that the patch is installed.
At this point in time, most important internet vendors have completed the patch. In addition, hosting providers rolled out their patches for servers.

I do not have a server, is there still something I should do?

Absolutely! Even if you are not in charge of a server, there are several things you can do:

Change all of your passwords, everywhere
Check with vendors to ensure that the patch has been made on their servers
Monitor sensitive information for signs of theft
Monitor accounts for signs of theft
Watch for vulnerabilities in the future

With a little precaution and some password updates, your internet assets can continue to stay safe.

Have more questions about this bug? Let us know in the comments!

Codenomicon. (2014, May 21). The Heartbleed Bug. [Web Log Post]. Retrieved from http://heartbleed.com/