Engage With Your Customers Through Social Media
Your business’ customers most likely conduct informal reviews of your products or services to their co-workers, friends, and family members. Before social media platforms became popular methods of contact, your business could not easily attend to these reviews. Now, that has changed as your business has the revolutionary ability to immediately answer questions, address frustrations, and amplify positive experiences.
What’s included in our Social Customer Service offering?
- Monitoring Mentions: A continual search on all parts of the web – including online news sources, blogs, and social networks – to look for mentions of your business, products, or services.
- Automation Set-Up: Options to receive automatic alerts of mentions of your business throughout the internet to facilitate a quick response.
- Competitive Analysis: Monitoring of all references to your direct competitors to be aware of opportunities and trends in the marketplace of social media.
- Protocol and Standards: Development of policies and procedures that must be followed when a negative comment is posted that address responses, solutions, and further compensatory actions.
Use Social Media to Benefit Your Customer Service
Social customer services and online reputation management are great ways to connect with your customers and potential customers on a personal level. You’ll be able to identify issues, resolve problems, and develop brand supporters. Stop making your customers wait, connect with them through your social account and monitor for questions.